Daniel Ospina

Experience

• 

  Webhelp

  Jun 2017 - Jul 2018

  Bilingual Customer Service Representative. English / Portuguese

  During my tenure at One Link BPO (now Web Help), a vendor for Avianca Brazil, I managed various departments for the airline, including the Client Service department. In this role, my responsibilities encompassed:. Resolving conflicts.. Attending to client service needs.. Developing negotiation techniques.. Cross-selling airline products and services.. Providing support to the team in the use of Amadeus software.

• 

  Social Discovery Ventures

  Jul 2018 - Nov 2020

  After a year with the company, I seized the opportunity to advance to the next position, where I not only supported, trained, and aided partners in their growth within the company but also spearheaded the acquisition of new partners. Responsibilities in this role included:. Acquiring new international business partners in Brazil, Mexico, Peru, and Venezuela.. Negotiating with both new and existing partners to guide them in achieving internal KPIs.. Coordinating international company events.. Utilizing data to track KPI achievements.. Generating data reports to identify business opportunities.. Devising strategies to boost sales in specific product offerings.. Training and guiding business partners on website use and strategies. Show less Social Discovery Ventures, a Russian software development company, collaborates with a network of social media websites and apps, aiming to continually expand the user base across various platforms through global business partnerships. In my role as a Partner Account Manager, I was responsible for:. Utilizing data to track the accomplishment of key performance indicators (KPIs).. Generating data reports to identify business opportunities.. Devising strategies to enhance sales in specific product offerings.. Training and guiding business partners on website usage and strategic approaches. Show less

  • Business Development Manager

    Jul 2019 - Nov 2020

  • Partner account manager

    Jul 2018 - Jul 2019
• 

  Huge

  Mar 2021 - Nov 2022

  Transitioning from Resource to Product Management, I honed skills in:. Categorizing story points.. Crafting user stories.. Managing Agile methodologies.. Leading design and tech teams.. Streamlining ticket prioritization. Leveraging data, I specialize in crafting automated reports that yield meaningful insights, empowering teams to make well-informed decisions. Key skills include:.Proficient data analysis..Expertise in report creation..Effectively training individuals in data and software utilization.

  • Product Manager Trainee

    Feb 2022 - Nov 2022

  • Resource Coordinator

    Mar 2021 - Nov 2022
• 

  Andes Cables

  May 2022 - Feb 2024

  Marketing strategist Consultant

  As an external consultant, responsibilities include:. Managing marketing campaigns.. Handling social media.. Creating content and copy.. Administering websites.. Generating data reports.

• 

  Travelstride

  Mar 2023 - now

  Adapting to the company's needs and being able to grow within it, the most relevant responsibilities in the new role are:.Managing the operations team..Creating business strategies..Improving and automating processes within the company..Consulting on website UX..Creating analysis reports..Leading the company's invoicing to partners..Creating tickets and following up on tasks using agile methodologies. Once again, data management and operations have been crucial to developing the responsibilities in this role, including:.Communication and negotiation with partners..Partner invoicing..Data analysis..Reporting creation and improvement.

  • Head of Customer Success & Operations

    Oct 2023 - now

  • Sales and Operations Analyst

    Mar 2023 - Oct 2023