Blake Rothrock

Experience

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  Certor

  Aug 2021 - Nov 2022

  Information Technology Field Technician

  As an IT Support specialist at Certor Sports, I provided technical support to internal employees both on-site and remotely, troubleshooting hardware and software issues to ensure smooth day-to-day operations. I managed user accounts and permissions through Active Directory and Azure, and was responsible for setting up new hardware and configuring systems. I also gained hands-on experience with Epicor ERP, assisting with its setup and user support to optimize business operations. This role helped me develop strong problem-solving skills and deepen my understanding of IT infrastructure in a dynamic environment. Show less

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  ABBTECH

  Jan 2023 - Apr 2023

  Field Service Technician

  As a Field Service Technician at Cummins, I played a key role in managing the deployment of new PC systems across the company’s operations in Columbus, Indiana. My responsibilities included overseeing the installation, configuration, and troubleshooting of hardware and software for employees across various departments. I ensured that each deployment was executed smoothly and efficiently, minimizing downtime and maximizing user productivity.

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  Scale Computing

  Jul 2023 - now

  Technical Support Engineer

  As a Technical Support Engineer at Scale Computing, I help customers troubleshoot and fix issues with hyperconverged infrastructure and virtualization systems. I work directly with clients to figure out and resolve performance problems, making sure their systems run smoothly with minimal downtime. I also work with engineering and product teams to tackle more complex issues, offering proactive support and keeping communication clear to ensure customers stay happy. This role really helped me grow my technical skills and gave me a deeper understanding of IT infrastructure. Show less