Vivian Cheung

Experience

• 

  IBM

  Feb 2005 - Apr 2018

  Project Management Professional (PMP) led IT project and program management for mission-critical 24/7 systems across public and financial sectors, establishing standards, streamlining workflows, and training teams. Delivered customized solutions through requirement analysis, risk mitigation, and stakeholder management, introduced USD 8 million Project Change Request via proactive Change Management.• Proposed and delivered end-to-end project and ongoing maintenance for mission-critical systems for government departments, banks and insurance companies managing on/offshore teams including vendors. Proposed initial high-level solution design roadmap by assessing feasibility across commercial, technical, and delivery dimensions, while evaluating business and change impacts to ensure strategic alignment. Developed comprehensive communication plan and executed good stakeholder management to reach win-win outcome • Expert in SDLC. Elicited requirement through workshops and prototyping, conducted business process analysis to design customized solutions with data mapping and gap analysis. Ensured solutions meets business requirements and technical performance in support of User Acceptance Test • Optimised process and ensured risk compliant- overall responsible for investigating operational issues, problems and new opportunities. Established standard and procedure and formulated strategies and generated future projects backlog. Provided work process streamlining and training other project managers on the best practices. • Driven revenue growth through budget and change control. Identified opportunities, mitigated potential cost overrun early by subsequent signing of Change Requests of total of USD 8 million over 10 years. Worked well under pressure to complete proposal with various stakeholders in tight deadline. Frequent winner of IBM Service Excellence Awards. Show less • Led IT project and program management for mission-critical 24/7 systems, delivering customized solutions through requirement analysis, risk mitigation, and stakeholder management. Championed best practices in risk management, cost control and delivery prudence.• Built strong relationships with clients, understanding their needs and objectives. Proposed and delivered end-to-end project and ongoing maintenance for government departments, banks, and insurance companies base on the resources, monitor budget and timeline ensuring strategic alignment and win-win outcomes. Applied innovative approaches to problem-solving.• Led teams in eliciting requirements through workshops and prototyping, ensuring solutions met business needs and technical performance. Conducted best practices sharing• Optimized processes and ensured risk compliance by conducting data-driven business process analysis and developing standard best practices.• Financial management, mitigated risk and drove revenue growth through budget and change control, successfully signing Change Requests totaling USD 8 million over 10 years. Show less

  • Advisory Project Manager

    Jul 2008 - Apr 2018

  • Advisory IT Specialist

    Feb 2005 - Jun 2008
• 

  AIA

  May 2018 - Jun 2019

  Program Manager

  • Monitored TR program and engaged with stakeholders for around 40 Technology Risk(TR) strategic projects in Cybersecurity, IAM, Cloud, Governance and Infrastructure & Application security Programs for AIA Group of 18 Markets in APAC. Provided expert guidance in project management and delivery. Demonstrated strong negotiation and relationship management skills to satisfy wide range of internal customers of conflicting priorities.• Performed Risk Analysis on data to make clear informed decision while assessing potential implications. Timely escalated issues to Group CISO and APAC CTOs. Evaluated project performance to ensure alignment with strategic goals. • Delivered Impactful campaign and led local market TR leads, rolled out the first-ever group-wide Information Security Awareness campaign for 25k+ staff across 18 Markets in APAC through online training and onsite events. Show less

• 

  HSBC

  Jul 2019 - now

  • Advocated for stakeholders and achieved continuous improvement, pioneering Lean-Agile practices for Global Private Banking & Wealth (GPB&W) across Asia markets and Investment Products & Advisory, Trust, Capital Market & Trading, Credit domains. Accountable for agile delivery metrics.• Enhanced team performance and alignment with business objectives to achieve portfolio value realization through data-driven analysis and achieving “Definition of Done” and realizing business benefits.• Led Sub Value Stream Operating Committee meetings with SVS leadership and cross functional teams including Business Management, Architect, PMO, incident team, ensuring pre-emptive resolution and timely escalation across stakeholder matrices.• Transformed delivery culture to Agile Way of Operating by reviewing and prioritizing feature backlog. Established Jira Kanban/Roadmap for Program Increment Planning, and coached leadership teams on scrum ceremonies, backlog refinement and Behaviour-Driven Development (BDD) user stories • Conducted in-depth data analysis and visualization using Jira, JQL, eazyBI, Qlik Sense, and MS365 Excel, developing innovative dashboards to track agile delivery metrics and reduce lead time through effective agile PODs. Show less

  • Lean Portfolio Manager

    Jan 2023 - now

  • Assistant Portfolio Manager

    Jul 2019 - Dec 2022