Dan W.

Experience

• 

  PRM Green Technologies

  Jan 2013 - Jun 2016

  Technician

  Testing and refurbishing all manner of I.T equipment from PC's and laptops to enterprise networking equipment and servers. Providing technical support to clients for both software (Windows Operating Systems) and a broad range of hardware.

• 

  Oosha Ltd

  Jun 2016 - Dec 2018

  Helpdesk Engineer

  • Supporting users on operating systems XP through to Windows 10• Supporting users on Citrix VDI solutions • Supporting users with Microsoft Office packages • User administration including Active Directory, Microsoft Exchange and Office 365• Support Physical and Virtual servers (Hyper-V and VMware VSphere)• Server operating systems up to and including Server 2016• IP telephony administration and troubleshooting including IQ PBX and Swyx• TCP/IP network troubleshooting and administration• Administration of SonicWALL security Appliances• Backup monitoring and troubleshooting (Windows Backup, Symantec and Veam)• Barracuda Spam Firewall administration Show less

• 

  Computors Ltd

  Jan 2019 - Dec 2020

  • Server installation and Configuration• Server Administration up to Windows Server 2019• Office 365 Configuration and Administration • Veeam Backup and Replication including Multi Tenant Cloud backup infrastructure• VOIP Installation and Support (3CX) and SIP trunks• Firewall administration (Watchguard, Sonicwall, Palo Alto and Draytek)• Network Support and Troubleshooting• Configuration and Deployment of Hosted Desktops using RDS• Configuration of Proofpoint Email Security and Protection• F-Secure Endpoint Protection Administration Show less

  • Senior IT Engineer

    Mar 2020 - Dec 2020

  • IT Technician

    Jan 2019 - Mar 2020
• 

  Parts Town UK

  Dec 2020 - now

  • IT Infrastructure Manager

    Feb 2023 - now

  • 3rd Line Support Analyst

    May 2022 - Jan 2023

  • Technology Support Analyst

    Dec 2020 - May 2022