Robert Lach

Experience

• 

  The Scotts Miracle-Gro Company

  Mar 2004 - Sept 2016

  *Supervised a team of technicians to ensure service (production and sales) goals are met. *Maintains positive morale among personnel and actively promotes teamwork *Provides customer service to residential and commercial accounts in the western suburbs*Manages customer satisfaction and feedback with the intention of 90% client retention.*Oversees the operations and maintenance of a 25 DOT vehicle service fleet* Year-round recruitment and hiring of new employees * Forecasting of branch weekly and monthly goals *Inventory though SAP *Instructor for Scotts Best Practices training courses*Head incident report writer for fleet safety accidents to determine fault and provide preventive training to reduce the risk of future occurrences *Performed regular technician field back-checks complete with written analyses specific for the individual’s file*Conducted daily audits of employee’s computer transactions, truck DVIR and review GPS logsAccomplishments though-out my career include: *Scotty Award-for exceeding budgeted profit expectations. *Safety Award-branch goes the entire year without any recordable incidents. *Region Retention Market of the Year- best customer retention rate in the region. *Region Market of the Year-market with the overall best results in several categories (revenue, profit, retention etc.) * National Retention Market of the Year-market in the entire company with the best customer retention rate. *National Market of the Year-given to the market in the entire company with best overall results (revenue, profit, retention etc.) Show less

  • Service Manager

    Jun 2011 - Sept 2016

  • Territory Service Representative

    Mar 2004 - Jun 2011
• 

  Restaurant Technologies

  Feb 2017 - now

  Dynamic operations leader responsible for the rollout of the brand new AutoMist technology involving the recruitment, hiring, and training of an entirely new team of technicians for the Chicago depot while providing go live support for the Milwaukee depot.• Cost-effectively orchestrated 111 total AutoMist installs last year while adhering to a streamlined budget of only 74 • Successfully achieved an over 99.6% on time inspection metric for all of 2020 • Proven coach responsible for the onboard training of two new RTI Operations Managers • Results minded leader of the north region’s monthly safety discussion driving to reduce recordable injuries and near-miss observations Show less • Successfully accomplished 115 installations on a planned budget of 66 in 2018• Efficiently orchestrated multiple key rollouts for major accounts including KFC/KBP Foods and Mariano's. • Effectively managed customer growth to over 1200+ accounts in conjunction with achieving a service excellence rating of number one for the large depot category.• Simplified ordering and reducing total parts inventory for savings of over $12,000 to financial plan.• Responsible for optimizing and prioritizing routes to service the 3rd largest customer market for the company. • Coached the development of both a Master Tech and Level II technician while maintaining 100% employee retention • Owned distribution responsibilities during transitional vacancies and is a critical resource for onboarding and training program for new service managers.• Supported personnel system upgrades as the “Workday Change Manager” for all branch employees. Show less

  • Operations Manager

    Jan 2022 - now

  • General Manager

    May 2021 - Jan 2022

  • Operations Manager

    Nov 2019 - May 2021

  • Service Manager

    Feb 2017 - Nov 2019