Shantanu Bhattacharjee

Experience

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  Asset International Private Limited ( Undertaking of Aptech )

  Jan 2000 - Jun 2000

  Faculty and System Administrator
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  Theta Solutions and Systems

  Jul 2000 - Nov 2000

  Service and Networking Executive
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  Wipro Net

  Dec 2000 - Nov 2001

  Customer Support Engineer

  • Attend and troubleshoot technical customer problems on-site as well as over telephone• Conducting Quality of Service Review with the customers across Kolkata Area

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  Sify Technologies Limited.

  Dec 2001 - Dec 2005

  Lead Engineer- Network Control Group

  • Lead a wide spread network engineers across East India ( West Bengal, Odisha, Jharkhand & Bihar ) • Second Level Escalations for Customer reported problems and Network Issues across the East Zone of India

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  Accenture

  Jan 2006 - Jun 2015

  Transitioning , stabilizing ,operationalizing and benefiting a first generation outsourcing client having 10 different technical towers with a growing span of control from 90 to 140 global team members across all IT and System process verticals Empowered to strategize and implement multiple global tooling solutions for various outsourcing clients •I hold the credit of being appointed as the first member to join the Client Connectivity Operations Team in January 2006; entrusted with the responsibility of the entire recruitment life cycle for the new organization.•Empowered to deliver as a Layer3 Networking specialist under 24/7 operations across 3500+ customers with in-scoped device volume of ~2000 across complex networking environment

  • Service Delivery Lead- Infrastructure Services

    Nov 2012 - Jun 2015

  • EALA Tools Lead – Infrastructure Outsourcing

    Mar 2012 - Oct 2012

  • Global Operations Lead - Client Connectivity Operations Team

    Jan 2006 - Feb 2012
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  AT&T

  Jul 2015 - now

  • Leader and Product Manager for a Global Innovation and Transformation Program meant to demonstrate efficiency gains through digitization for B2B Customers • An active contributor to initiatives envisioned to adopt, adapt , practice and scale Agile methodologies in Software development towards “ One Tooling Solution “ across 4 different Agile Release Trains and demonstrate the right values against the multi-million dollar strategic investment • A member of Lean Agile Center of Excellence ART empowered to deliver the best in class Agile methodologies and establish Community of Practices across the Agile Release Trains • Thought leader , ideator , implementor and practitioner of India Innovation Hub and Grassroot Innovation Council that inspire and ignite ideas from the front lines with defined value levers and business benefits across multiple diverse business lines. Show less • Empowered to strategize, incubate, and operationalize onboarding of ~ 300 Commercial accounts encompassing ~ 85K device volumes with global team expansion across 14 types of devices, 39+ platforms across 18 different security compliance activities encompassing 5 Security Standards• Enabled ideation and mentored multiple several new strategic and tactical ideas across People, Processes, and Technology by raising the Team’s efficiency and work quality• Transformed the landscape of a small scale Asia Pacific Health Check Team to Global CoE – Security Compliance , India chapter Show less

  • Associate Director of Operations

    Jan 2025 - now

  • Lead, Software Engineering

    Jun 2021 - Jan 2025

  • CoE India Lead - Global Security Compliance

    Jun 2016 - Jun 2021

  • APAC Lead - Global Service Assurance Management

    Jul 2015 - Mar 2018