Ginette Correa

Experience

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  The Hertz Corporation

  Jan 2015 - Mar 2020

  Lead Customer Service Representative

  I played a pivotal role in training, mentoring, and coaching customer service representatives, driving performance optimization and upholding service excellence standards. By resolving escalated customer issues and complaints promptly and professionally, I ensured a seamless customer experience. Utilizing data analysis of customer feedback, I identified trends and areas for improvement, implementing strategies to elevate overall customer satisfaction.Additionally, I consistently delivered prompt, courteous, and knowledgeable assistance for routine inquiries and service issues, prioritizing customer satisfaction above all else. Through fostering engaging interactions with clients, I aimed to cultivate a superior experience while concurrently enhancing sales and operational efficiency. Show less

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  Florida Focus News

  Jan 2021 - May 2021

  News Anchor

  During my internship at the University of South Florida (USF) for Florida Focus, I had the invaluable opportunity to immerse myself in the dynamic realm of journalism. Serving as an intern, I actively contributed to the production of compelling reporter packages, showcasing my ability to synthesize information, conduct interviews, and craft engaging narratives. This experience not only honed my skills in video production but also provided me with a deep understanding of the multifaceted aspects of news reporting. Additionally, I had the privilege of taking on the role of an anchor for TV newscasts, where I refined my on-camera presence, delivery, and live reporting skills. The fast-paced and collaborative environment of Florida Focus allowed me to thrive as a multimedia professional, equipping me with a solid foundation for effective storytelling and broadcast journalism. This internship has significantly enriched my skill set and instilled in me a passion for delivering news content that resonates with diverse audiences. Show less

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  ConnectWise

  May 2021 - Nov 2021

  Associate Internal Trainer

  I developed and executed comprehensive training programs, delivering dynamic sessions both in-person and virtually to foster skill enhancement. Through close collaboration with department leaders and subject matter experts, I customized learning experiences to meet specific needs, ensuring relevance and engagement throughout. Continuous assessment and feedback mechanisms allowed for ongoing evaluation of training effectiveness, enabling timely adjustments to content for optimal results.In addition, I took charge of enhancing and maintaining SharePoint site content, while crafting role-based training materials tailored to the needs of my colleagues. By fostering collaboration with subject matter experts across various departments, I ensured the sustainability and relevance of role-based training initiatives. Furthermore, I introduced virtual training resources, expanding access and maximizing utilization among colleagues for enhanced skill development and knowledge dissemination. Show less

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  Hillsborough County Public Schools

  Nov 2021 - Aug 2022

  Bilingual Assistant Department Manager, Communications

  I spearheaded the strategic curation of content across a network of over 60 schools, spotlighting educational endeavors and community collaborations across digital platforms. Through overseeing the creation, scripting, and editing of bilingual videos, I ensured our district's social media content resonated effectively in both Spanish and English, maintaining relevance and timeliness. Acting as a crucial bridge between the school district and diverse community stakeholders, I facilitated robust communication and engagement, nurturing fruitful relationships.My contributions extended to evaluating and shaping marketing strategies aimed at bolstering student retention and fueling enrollment growth across designated schools. Through my efforts, captivating content in both Spanish and English flourished across HCPS social media platforms, achieving an outstanding 100% overall growth and reaching a wide audience of over 3 million individuals on Facebook and more than 38,000 on Instagram. Additionally, I initiated and managed the HCPS Spanish social media Facebook page, amassing an impressive following of over 5,000 within its inaugural year. As a proficient Public Affairs and Social Media Specialist, I strategically orchestrated impactful social media campaigns and fostered robust public relations initiatives through collaborative efforts with district and school-level counterparts, alongside active engagement with pertinent local, state, and national organizations. Show less

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  Escambia County Board of County Commissioners

  Aug 2022 - Jun 2024

  Senior Multimedia Production Specialist

  With a career dedicated to multimedia project management, I've honed my skills in leading from conceptualization to execution, ensuring every project is strategically aligned. My commitment to excellence is evident in overseeing the development of multimedia content, where I maintain impeccable standards of quality and creativity, whether it's crafting captivating videos, animations, or interactive presentations. Collaborating seamlessly with diverse teams, I navigate project requirements with finesse, guiding best practices to deliver outstanding results within designated timelines and budget constraints. Beyond project management, I'm deeply invested in fostering growth and nurturing talent. Through mentorship and coaching, I've empowered teams to achieve professional milestones, fostering a culture of continuous learning and development. My strategic approach to marketing, complemented by analytics-driven insights, has resulted in tangible successes, such as the remarkable growth of Escambia County's social media presence. In times of crisis, I've played a pivotal role in leading emergency response efforts, demonstrating resilience and adaptability in high-pressure situations. Show less

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  Houston-Galveston Area Council

  Apr 2024 - now

  Website Content Coordinator