Louise Fanning

Experience

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  Carrier 1

  Jan 2000 - Jan 2001

  Product Manager

  Built new rate structures in line with key competitors. Conducted detailed cost/sell analysis of internal/external data and negotiated with suppliers for reduced rates to gain a competitive advantage. Performed monthly rate reviews, examined customer spend patterns, and provided revised tariffs to sales team.Attended regular meetings with Sales Teams and presented on new product features, clarified issues and established strong working relationships. Managed the resolution of escalated customer/product queries and problems.Project managed the provision of customer orders. Supervised and motivated suppliers and key internal departments to ensure quality orders were delivered on time and within budget. Evaluated new opportunities for product development and differentiation in the market place. Researched and evaluated data in appropriate literature. Show less

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  Vodafone

  Jan 2001 - Jan 2014

  Key ResponsibilitiesTo minimise client churn by working with Account Managers to establish and execute retention plans across top accounts at threat.To maximise the channels renewal value and margin by managing the contract renewal pipeline, and working closely with the Account Management and Commercial/Pricing team to provide best fit, cost effective customer proposals.To monitor and analyse retention statistics and performance and drive improvements through the business, providing detailed monthly report to the wider business. Show less Key ResponsibilitiesTo manage and develop a portfolio of London based accounts, meet targets and grow base revenue on a month by month basis.To develop and maintain strong customer relationships at Executive “C” level downwards within account base. To understand customers business challenges and to provide cost effective solutions to create better working efficiencies.To conduct regular onsite performance reviews with clients and deliver first class customer service at all times. To seek and use customer feedback to continually improve the high level of service and to initiate measureable service improvement plans, where necessary.To accurately evaluate detailed reports to reach sound commercial decisions for renewals and new proposals.Customer Retention – to ensure churn levels are within target, to understand and manage any natural churn within the base. Show less

  • Retention Manager

    Jan 2013 - Jan 2014

  • Key Account Manager

    Jan 2001 - Jan 2013
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  Ince (Pty) Ltd

  Sept 2019 - Apr 2020

  Business Development Consultant/Account Manager
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  Investec

  Apr 2022 - now

  Communications and Knowledge Management Specialist