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Erika Thurmond

Erika Thurmond

IT Administrator

Followers of Erika Thurmond1000 followers
location of Erika ThurmondGreater Chicago Area

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  • Timeline

  • About me

    Dynamic IT Specialist | Specializing in Customer Success for Enterprise Software, Professional Services, and Digital Transformation.

  • Education

    • Western Illinois University

      -
      Bachelor's degree Political Science and Government

    • Microtrain Technologies

      2017 - 2017
      Computer/Information Technology Administration and Management

    • Northwestern University

      2015 -
      Certificate of Completion Information Technology Project Management Pass

      Educational Requirements For Project Management Certification

  • Experience

    • Dentons

      May 2012 - Jul 2016
      IT Administrator

    • Northern Trust Corporation

      Jul 2016 - Apr 2017
      Information Technology Project Manager

    • MicroTrain Technologies

      Jun 2017 - Sept 2017
      Business Analyst, ITIL Service Management, CSM, Agile

    • Change Healthcare, Asia Pacific

      Sept 2017 - Dec 2017
      Product Operations Project Manager

    • Microsoft

      Dec 2017 - Dec 2021

      • Customer Success Account Manager

        Jul 2020 - Dec 2021

      • Technical Account Manager

        Dec 2017 - Jul 2020

    • Okta

      Jan 2022 - Mar 2023
      Sr. Customer Success Manager

      Responsible for complementing Okta’s innovations, efficiencies and capabilities with our valued customers’ business objectives and priorities thereby driving higher business value and executive alignment between Okta and customers. Accountable for driving customer adoption and success by providing oversight, adoption recommendations, opportunities for greater service and risk management. Perform routine health checks and assist with business value assessment to ensure customers, the most return on investment from Okta. Show less

    • Ursus, Inc.

      Apr 2024 - now
      Sr. Customer Success Manager

      Facilitate integration of technical solutions to enhance customer well-being and satisfaction while maximizing the value of existing investments.

  • Licenses & Certifications