Zhivko Zhelev

Experience

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  Sutherland Global Services

  Oct 2013 - Jun 2016

  Working on complex email issues, related to email delivery, reliability, connectivity, synchronization, escalated from first tier of supportWorking along with team managers on optimizing the work processesParticipating in training sessions aiming to increase team's knowledge related to the product in order to deliver better resultsProviding updates to the team related to new product implementation and product expansionHelping managers in evaluating team performance and improving it Show less Providing resolution of technical issues for a distinct set of customers. Troubleshooting complex web apps and email delivery issues, providingsupport over the phone and email, making remote sessions (Webex, Joinme, Google Hangouts), guiding the customers how to configure different email clients, work with the apps in adifferent environment (OS, Browser, Network). Advising how to fix networking issues, Chrome and chat connections. Configuring complex set of rules to set up email routing/relay and etc. Providing excellent client managementWork with ticketing systems and Salesforce CRM Show less

  • Google Apps Senior Specialist Consultant

    Dec 2014 - Jun 2016

  • Google Apps Technical Support Specialist

    Oct 2013 - Dec 2014
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  Proxiad Bulgaria

  Jul 2016 - Feb 2018

  ▪ collaborate with clients and internal teams to evaluate and estimate the project requirements▪ process and address the requirements, given by the business in different forms (specification,backlogs, etc.)▪ manage the communication with all internal and external stakeholders, including C-level management▪ manage Scrum - like team to implement the requirements and proposed technical solution initerative and incremental approach (regular delivery of working increments)▪ make commitment to the timeline, providing estimations for the requirements and the proposedtechnical solution Show less

  • Technical Project Manager (Mailjet project)

    Feb 2017 - Feb 2018

  • API Consultant (Mailjet project)

    Jul 2016 - Feb 2018
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  DraftKings Inc.

  Feb 2018 - Jul 2022

  Senior Solution and Integration Manager

  - Gathering requirements, planning and coordinating the integration project throughout the entire SDLC- Monitoring deliverables, managing stakeholders' expectations and escalations during the project- Cutting through the ambiguity and identifying core issues to ensure the product quality- Acting as a focal technical point of contact for all stakeholders during the project - Developing a strong long-term working relationship with all stakeholders involved in the projects (R&D, Product, Architects, Project and Account managers, external technical and business teams)- Implementing continuous improvement practices- Mentoring teammates by sharing the gained knowledge and expertise and proactively providing feedback- Consulting partners and affiliates on the existing and potential third-party integrations- Solving issues by presenting the most adequate business logic implementation or product feature Show less

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  Flutter Entertainment Plc

  Jun 2022 - now

  Delivery Manager

  • Responsible for the overall planning of roadmap items andtheir distribution across squads (based on their capacity,knowledge, experience, team members etc.)Engages with product teams on forward planning and drivesteams’ focus on delivery goals and value• Responsible for agile delivery practices within squads• Participates in release planning and calendar (for sprint andfeature launches)• Responsible for the coordination across all squads to ensuresmooth sprint and feature releases• Contributes to continuous improvement of ways of working• Contribute to effective ways of working across companydepartments• Coaches engineers on delivery focus, mindset, andbehaviours needed for success• Leads by example on transparent communication, ensuringthat business expectations are always set realistically Show less