Bryan Sims, MBA

Experience

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  Crediy Union Service Center

  May 2002 - May 2003

  Branch Manager

  Charged with administration and daily operation of a full-service credit union. Managed sales of bank products, establishment of new business, customer service, corporate and legal compliance, safety and security, and human resources management. Performed training and audits on all bank personnel.• Implemented business redesign concepts that increased the net profits while decreasing annual cost. • Initiated direct marketing campaign that increased transactions sales by a monthly average of 25%. • Improved efficiency of coin and currency ordering process from the Federal Reserve, which minimized federal interest payments by building historical forecasting models. • Built an effective recruiting, training, and evaluation process that reduced attrition and increased morale.• Oversaw purchasing and waste prevention efforts for the site and focused on teller transactions. Show less

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  SunTrust Bank

  May 2002 - May 2003

  Financial Services Advisor

  Provided strategic quantitative models to high net-worth clients to assist them with their investment needs including fees reduction, maximizing returns, and mitigating risks. Developed portfolio solutions such as customized investment management and stock options. Conducted financial workshops and product promotion (mortgages, lines of credit, credit cards, IRA’s and business accounts). Advocated for customers on issues concerning customer service, account analysis, and fraud issues. • Top Selling Advisor for 4th Quarter–2002 generating $1.1M in revenue and $1.6M for the 1st Quarter–2003.• Appointed as Branch Trainer to train all bank personnel with emphasis on relationship building, customer service and retention, driving company goals, and legal compliance. • Created and implemented direct selling tips to team which drove everyone’s sales by 10%. Show less

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  Bank of America

  May 2003 - Jan 2011

  (2010 – 2011). Led all medium to large projects for bank’s Operation Department and Contact Center. Provided cross divisional integration concepts between the mortgage department and affluent/ high net-worth clients (GWIM). Provided consulting services to assist senior managers resolve operational issues, analyze market, and create innovation pipeline. Conducted research, data analyses, and presented recommendations to senior executives and shareholders. • Developed Mortgage Online Banking and Mortgage System Access work stream process.• Chosen as Customer Satisfaction Lead which involved serving as a liaison to customers and associates.• Served as Project Manager for mortgage pilot projects and reporting structure. • Pioneered the Commit Team which increased customer satisfaction score from 92% to 95%. The team was developed to liaise Banking Center associates concerns to Mortgage associates by utilizing and newly develop interface. This was a cradle to grave approach to the banking centers Top 10 Mortgage concerns. • Improved mortgage employees’ system access requests turnaround time by an average of 1.8 days enabling several non-value added steps and touch points. Efforts resulted in a more streamlined staffing and better facilitation of training curriculums (shorter but efficient delivery of curriculum). Show less Bank Officer and Mortgage Sales/Service Recruiting Manager (2009 – 2010). Spearheaded the creation and execution of recruiting efforts for the GSO CCRD Call Center. Led the development of training and professional development programs using traditional and online methodologies. Collaborated with managers to ensure proper training, recruitment, and retention strategies were being implemented and achieving desired goals. • Delivered a reduction in staffing attrition level of 23% or less within a 90-day turnover environment.• Created and implemented an exit survey to track and record reasons for employee separation. Presented recommendations to Vice President on how improve employee retention rate. Show less (2005 – 2009). Served as strategic leader for several critical projects focusing streamlining bank’s mortgage process and defining operational project objectives (projecting cost, managing time and scope). Handled complaint escalations related to mortgage product while maintaining operational duties relating to company and regulatory policies and procedures. • Responsible for developing forecasting models that helped identify service and staffing levels for future forecasted call volume, which reduced call-handling and operating time while increasing service levels. • Ranked #1 nationally in Mortgage E-Team average speed of answer and request completion time. Show less Created vision and developed strategy for mortgage and home equity line of credit call center while maintaining first-class quality for products and client services. • Recognized for creating an exceptional Customer Service culture within the department.• Played a critical role in ramping up two call centers within 5 years and in developing and implementing lean initiatives (continuous improvement processes).• Helped improved call center environment which generated over $1 million dollars in shareholders’ value. Show less

  • Officer, Operations Project Consultant

    Jun 2010 - Jan 2011

  • Officer, Mortgage Sales & Service Recruiting Manager

    May 2009 - Jun 2010

  • Officer, Mortgage Sales & Service Escalation Manager

    May 2005 - May 2009

  • Mortgage Sales and Service Manager

    May 2003 - May 2005
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  LabCorp Clinical Trials

  Jan 2011 - Apr 2013

  Divisional Manager

  Directly responsible for 80 plus employees and the operations of the North East Divisional Front End Billing Department where Medicaid, Medicare and private insurance claims were processed for cash receipt. Analyzed monthly billing reports to identify trends and craft strategy to collect on unpaid invoices. Led the development and implementation of strategies to improve operations and improve front-end billing issues. Coordinated resolution of contracting, pricing and billing issues. • Prevented billing exceptions by revising and managing LabCorp’s Standard Operation Procedure (NE-SOP).• Improved process efficiency (leaned out) of the NY Medicaid process by building macros and eliminating waste. Billing turnaround time was decreased by 1.5 days and led to an instant savings of $32,000.• Divisional billing turnaround time reduced from 5.3 days to 2.8 days which generated $14M in revenue.• Division write-offs reduced by at least $50,000 per month and quality score of 99%.• Assisted with efforts to collect unpaid invoices valued at an estimated $500,000 in revenue per day. • Developed matrix to track, measure, and monitor divisional performance. • Designed and executed contracts and pricing management strategies to ensure customer needs were met. Show less

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  Air Solutions

  Apr 2013 - Mar 2014

  Regional Director of Sales

  Provide strategic leadership in the development and execution of strategic direct sales plans which include maximizing revenues, penetrating new markets, and enhancing customer satisfaction and loyalty, and brand awareness. Collaborate with sales and marketing team to develop multi-level marketing and advertising campaigns. Responsible for building, training, and managing 6 sales professionals. • Recognized as Top Director for entire organization for 2 consecutive months. • Led Sales Team to successful implementation of sales strategy which generated over $120K in revenue.• Developed sales strategy that resulted to a 33% (estimate) recurring monthly sales income. • Responsible for creating and delivering training curriculum to team and new hires. Show less

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  Alight Solutions

  Apr 2014 - Mar 2020

  Manage multiple projects simultaneously to ensure objectives, milestones and implementations dates are being fulfilled. Accountable for client(s) operational performance, including measuring contractual performance standards and scorecards metrics. • Manage team of business analysts to ensure all portions of ongoing service delivery are being executed • Review project scope, gather requirements, perform risk analysis and planning for assigned projects • Manage ongoing delivery of Annual and Mid-year enrollments while monitoring colleagues deliverables Show less Accountable for managing client benefit administration operational performance. This includes project planning, managing capacity and using onshore and/or offshore resources. Identify and calculate process improvements that lead to year to year efficiencies. • Analyzed and addressed report analysis, complex tasks such as client escalations and communications • Developed and delivered client-specific training and created Standard Operating Procedures • Develop client acceptance test plans and supported client testing experience Show less Provide consultive sales leadership to the site in the development and execution of Medicare sales to clients and their participants. Responsible and accountable for aligned client operational performance, including meeting and exceeding contractual performance standards and operational measures. Adheres and enforces standard operation practices as outlined by Centers for Medicare Services. Provide coaching and development to Benefit Advisors and created culture of continuous improvement within client level operations. • Implemented business redesign concepts that increased the net profits while decreasing annual cost• Improved the efficiency of licensing, contracts and carrier certification process which decreased turnaround time and increased Benefits Advisors Ready to Sell Status • Monitor client operations dashboards measures to proactively manage client level impacts Show less

  • Client DeliveryManager- Benefits Administration

    Oct 2016 - Mar 2020

  • Business Operations Manager

    Apr 2015 - Oct 2016

  • Sales Manager/Consultant

    Apr 2014 - Apr 2015
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  Symmetry Financial Group

  Mar 2020 - Sept 2020

  Owner/Agent

  Responsible for identifying sales opportunities for insurance plans and overseeing a portfolioof clients. Meet with potential clients and identify their needs, match insurance policies to their needs and explain their options.• Contract negotiation and obtain underwriting approval by completing application for coverage• Establish productive working relationships with clients and determine base for long term sources of clients• Develop marketing strategies and customize a plans to suit the client’s needs Show less

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  City of Greensboro

  Sept 2020 - Jul 2022

  Code Enforcement Officer

  Code Compliance Inspector - Ensure compliance with city ordinances (Housing, Nuisance and Vehicles)• Inspect commercial and residential properties for international property violations• Created an audit process to eliminate waste and revamped the training process to educate and build consistency amongst the inspectors• Pioneered the housing receivership program and led the demolition 2021-2022 initiative

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  MB America, Inc.

  Jul 2022 - now

  Branch Manager

  Oversee and coordinate all operations of the NC branch. Duties include managing staff, fostering a positive environment and ensuring customer satisfaction and proper branch operation. Responsible for overseeing development, active engagement and successful execution of market prospecting efforts. Proactively plans, coordinates and participates in business development calls, activities and follow-ups. Committed to the expansion and success of the business by implementing strategies that increase productivity and enable sales targets achievement. For over 20 years MB CRUSHER has been designing and manufacturing attachments for heavy equipment regardless of size. Perseverance and resilience led the company to invent the first jaw crusher for excavators. MB CRUSHER has evolved over the years and has become the benchmark for the construction equipment industry around the world today. Show less