John Rompalo

Experience

• 

  GameStop

  Nov 2009 - May 2014

  Managing employees, control over store operations, inventory, organizational skills, use of technology, customer service, and customer interaction. Inventory, organizational skills, use of technology, customer service, and customer interaction

  • Senior Game Advisor

    Jun 2013 - May 2014

  • Game Advisor

    Nov 2009 - Jun 2013
• 

  TCF Bank

  May 2014 - Jun 2015

  Senior Banking Sales Representitive

  Operating the teller line, audit of controls, operation of the vault, extensive customer service, opening accounts for new and existing customers, managing workflow to ensure it continually moves, sales of products, and sales goals tracking.

• 

  (Inactive profile) Endurance Group is Newfold Digital

  May 2015 - Jan 2016

  Technical Support Tier 1

  Customer service, performance measurement, website creation and maintenance, DNS settings management, phone calls, sales goal tracking, and time management skills.

• 

  GameStop

  Jan 2016 - Dec 2016

  Game Advisor

  Inventory, organizational skills, use of technology, customer service, sales, and customer interaction.

• 

  Circle K

  Jan 2017 - Sept 2017

  Data Analyst

  Created an automatic reporting system for fuel system. Used information from various sources to compile and complete weekly and period reports. Helped in the integration of new internal system used by all of Distribution. Assisted in creation of a Sharepoint site including a call log, lookup tool, and ticketing system

• 

  American Traffic Solutions

  Oct 2017 - Mar 2019

  Used PSQL and Oracle knowledge to configure client specific customizations. Troubleshot and solved complex business problems within a team setting. Created PSQL Scripts to automate 98% of DMV error handling. Updated and maintained customer-facing website . Worked closely with DBAs to manage databases including monitoring and maintenance of records and processes. Supported proprietary application Axsis and DMV to ensure streamlined movement of data. Provided front end support to End-Users. Process Documentation for coherent training of new and old employees. Managed incoming tickets from reception to completion, including follow-up and detailed note taking. Incident handling and escalation to appropriate teams. Used problem solving skills to identify and resolve deficiencies in Service desk processes

  • Application Support Analyst

    Jun 2018 - Mar 2019

  • Service Desk Analyst

    Oct 2017 - Jun 2018
• 

  Iron Mountain

  Mar 2019 - now

  Data Analyst