Roger Joyo

Experience

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  Saad M Al Alyan LAb. Est for Inspection Calibration

  Mar 2013 - now

  QA/QC In-Charge/Technical Service Coordinator

  * Responds to customer inquiries and provides professional advice and recommendation necessary requirements*Orientates new personnel for the company business profile operation.*Determines technical training needs of every personnel to ensure that theyhave enough technical knowledge to perform the test & calibration.*Conducts employee performance reviews for appraisal evaluation.*Facilitates operational concerns in their respective areas of all responsibilities that all required work are being done in accordance to related internal/international procedures standard and standard.*Ensures accurate and consistent testing procedures through the validation of all current procedures and by developing, validating and implementing new procedures*Provides the necessary resources (personnel, equipment, supplies) for the quality assurance program, in order to ensure confidence in the laboratory’s results.*Ensures equipment is maintained and calibrated, reporting all deficiencies (e.g., equipments, malfunctions) in the appropriate manner*Ensures personnel are trained for the duties they perform - includes substitutes when regular personnel are absent*Maintains records and manages all aspects of testing activities*Manages the internal audit program*Coordinates laboratory accreditation activities*Handles the maintenance and distribution of the Quality Manual and associated documents*Performs work functions and keeps records as per approved sops and/or laboratory policies*Customer complaints and customer’s feedback collection, action and analysis.*Identifies and records non conformities on Corrective Action Requests*Identifies and records potential non conformities on Preventive Action Requests*Corrects non conformities and potential non conformities*Improves laboratory and/or quality activities on a continuous basis Show less

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  Instrumentation Laboratory

  Mar 2013 - now

  Technical Sales&Service Coordinator

  *Responds to customer inquiries and provides professional advice and*Recommendation necessary requirements*Orientates new personnel for the company business profile operation*Determines technical training needs of every personnel to ensure that they have enough technical knowledge to perform the test & calibration.*Coordinates purchasing requests and P.O’s for laboratory operation needs. *Oversees quality, standard pricing, customized quotations, and invoicing for tests performed. Show less