Trina Broadaway

Experience

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  AT&T

  May 2000 - Mar 2019

  Senior Tech Business Analysis

  •Issue Management – Provided high quality, responsive Day to Day field support partnering with Region Director of Sales, Center Ambassadors, Field Sales Area Managers, Channel Support, Marketing, Legal, Audit, and Customer Experience. This includes issue resolution, legal needs, audit needs, QC/Production validation, and Release Management. Always ensured consistent and effective processes, training, and communication for the field.•Innovation - Drove for success and growth in Retail Direct Fulfillment and SKU management. Managed and supported large skill projects into production and explained responsibility into the area of the Indirect Sales channel. •Project Impacts – Improved and developed Retail/Center enhancements designed keeping OMNI and front end user experience as the top priority. Defined and developed new processes and procedures.•Communication – Maintained and managed daily, weekly, and monthly calls with various teams to drive support and growth within the various channels. Provided quick, helpful and timely feedback. This included Urgent messages, Loop, and other tools designed to train and update our front end users. Show less

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  IntelliTrans

  Oct 2020 - now

  Customer Success Manager

  IntelliTrans, a Roper Technologies company, uses its AI-enabled technologies to make the invisible challenges of supply chain logistics visible, predictable, and actionable. We provide complete, timely, and accurate data that allows our customers to automate business processes, improve customer service, and dramatically reduce operational costs. Our Transportation Management System (TMS) is the only SaaS-based solution that provides shipment execution and global supply chain visibility across rail, truck, intermodal, barge, and ocean shipments. Show less