Jack Johnson

Experience

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  Ben & Jerry's

  May 2004 - Mar 2014

  Special Events Coordinator

  My true passion with Ben & Jerry's started with connecting with community leaders and coordinating fundraising and awareness events to continue to build positive relations with the direct community. I had done dozens of fundraisers for school ranging from elementary to university and alumni events. Reached out to organizations to assist in planning, funding and executing events. Some of my favorites are listed below:The National Brain Tumor Society 5k/1k Kid’s Fun WalkFairfax Volunteer Fire Station #21 Kid’s Cancer Research Alzheimer’s Association Fairfax Nutrition Education Children’s Actor GuildFairfax Corner Events I negotiated contracts and planned arrangements for facilities and equipment while communicating customer needs for catered events. I focused on ensuring all logistics and requests could be met as close to detail as possible. Developed and maintained catering accounts by ensuring customer satisfaction throughout all stages of the catering process to create a clear foundation of business. Primarily my role was to ensure General Operations at the Fairfax, Virginia location. Managing store operations and staff daily. Monitoring labor expenses, marketing strategies and inventory levels in all areas and maintaining quality standards for the store (cleanliness and customer expectations). I trained staff to have extensive knowledge of store’s concepts and procedures with a focus on the customer experience. I provided constructive coaching and feedback to bridge the gaps in their abilities and held a low turn over for core staff positions. Ben & Jerry's is a wonderful company to work for, my experiences there where just amazing. I have met the Founders, Ben & Jerry themselves, their current CEO, Jostein Solheim, and many amazing individuals such as Andy Barker (Social Mission Director) and Stacey Stanczak (Regional Operations). This was a real community driven company that I have set my level of standards around. Show less

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  Starbucks

  Mar 2014 - Mar 2018

  Store Manager

  Creating success through every avenue of a Starbucks store. Managing P&L and inventory as well as partner development planning, recruiting and training. Creating an environment meant to maximize the customer experience with a focus on quality in both cleanliness and service.Recognized as a leader in customer service and store operations with winning results for 30+ months and received the Customer Experience Award in 2017.

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  Custom Ink

  Mar 2018 - Apr 2019

  Account Executive

  Building relationships on a genuine and professional basis enabling trust and respect between client and company

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  Omega Contracting & Consulting LLC.

  Apr 2019 - Mar 2020

  Project Manager

  ● Coordinate sales efforts for five team members holding weeklymeetings to track progress.● Establish initial customer connections via canvassing, cold calling,following up on office established leads and referrals● Track progress and success through all stages of the sales process formyself and five other team members● Attention to detail and highly organized to write contracts, expectationsand all production paperwork and materials per project● Working customer and team member relations across all departments toguarantee each construction project is completed in a timely andsatisfactory manner to exceed customer expectations Show less

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  SHINER ROOFING, INC.

  Mar 2020 - Jun 2022

  Sales Representative

  ● Establish customer connections via detailed home inspections andprovide detailed contracts and estimates.● Track progress and success through all stages of the sales process via,MarketSharp.● Attention to detail and highly organized to write contracts,expectations and all production paperwork and materials per project● Maintain a high-level of customer connection throughout each project

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  Jenkins Restorations

  Nov 2022 - now

  Project Manager

  ●Establishing customer connections timely after job is received and perform detailed assessment of damages.●Creating accurate estimates using carrier guidelines and submitting promptly for adjuster/owner review.●Creating budgets and project plans to meet profit margins and ensure smooth operations during rebuild.●Ability to manage multiple projects simultaneously utilizing vendor relationships and communication with all involved parties of the claim (customer, adjuster, installers etc.) ●First year was able to secure over 980k in signed work and brought in over 110k in revenue. ●Creating strong relationships with adjusters and property managers, board of directors with USAA and American Management.●Ambitious sales mindset with a close ratio over 80%.●Focusing on building internal relationships with other Project Managers, sharing knowledge of previous trade (exteriors) and assisting in training and developing new RPMs. Show less