Sunday Ukpabi

Experience

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  Tizeti Network Limited (wifi.com.ng)

  Aug 2018 - Aug 2019

  Technical Support Engineer

  Assisted with Cisco Routers and Switch configurations.Installation, Powering, Maintaining and Troubleshooting of Express-Wi-Fi Hotspots and APs.Configuration of Cambium network devices Leading a team to install and configure Cambium network devices.Assisted with maintenance and monitoring of all Data communications system.Assisted to maintain various Network services and related Devices.Troubleshooting and resolving Network related issues.

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  Tek Experts

  Sept 2019 - Aug 2022

  Microsoft O365 Technical Support Engineer

  As a Technical support engineer, my job role is to provide Phone, Chat and Email based support to corporate customers while ensuring ticket resolution and customer satisfaction. Configuration and troubleshooting of Office 365 Applications:Exchange Online administration (Outlook, Mail flow, Mail Protection, User & permission, Email Migration, Transport rules, Spoofing & phishing prevention, configuration, and setup) Exchange Online security-related technologies (SPF, DMARC, DKIM, EOP, OME, ATP) Microsoft SharePoint Online (Managing, Configuration and Maintenance of SharePoint online Site Collections, Sites, Subsites, Pages and User Access) OneDrive for Business (Synchronization of Documents between SharePoint Online and OneDrive for Business, support and administration) Microsoft Teams/Skype for Business (Configuration, support and administration) Administration of Cloud services using GUI and Microsoft PowerShell, Azure Module PowerShell, Exchange Management Shell, SharePoint Management Shell, Skype for Business Management Shell, and Microsoft Teams Management Shell. Managing Cloud Security and Data with the use of Retention policies, DLP (Data loss prevention) policies, Litigation hold & E-discovery. Azure AD (Permission model, conditional access, Azure app management, directory Synchronization with Office 365). Office 365 Security & Compliance. Delivering advanced technical troubleshooting and problem-solving solutions for corporate customers.Collaborate on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer problems.Collaborate with subject matter experts and escalation managers when additional support is needed. Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved. Show less

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  Freelancer.com

  Sept 2022 - Dec 2022

  Customer Support Specialist

  > Participate in all aspects of the company’s operation, especially the Support Desk.> Answer calls, chats and email messages, schedule appointments and provide information promptly, courteously, and accurately in accordance with established policies and procedures.> Address and resolve basic incidents and requests; log all incidents and requests; engage other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility.> Create a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude.> Ensure the end-to-end customer experience and provides a single point-of-contact for the customer on assigned issues.> Log and track incidents and requests from identification through resolution Show less

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  Gigmo Solutions

  Dec 2022 - now

  Technical Support Specialist