Bryan McIntosh

Experience

• 

  US Air Force Reserve

  Feb 2007 - Feb 2017

  Receives and packages items for shipment or storage.Prepares budget estimates for materials and equipment.Inspects items for identity, quantity, and condition. Segregates items requiring special handling.Plans and organizes traffic management activities.Inspects shipments to determine condition. Verifies carrier service. Initiates discrepancy reports.Selects and arranges travel routes for individuals and groups.Operates and maintains material handling equipment, such as forklifts and pallet and hand-trucks.Operates equipment including machines that weigh, band, staple, tape, and seal.Operates automated data processing equipment to prepare, transmit, and receive transportation transaction data. Show less Develops, provides, and educates users on workflow capabilities and tools to comply with structured electronic processes and flexibility to create/develop ad hoc courses of actions. Oversees organizations’ compliance and management of AF Portal and collaboration tools. Complies with Privacy Act (PA) and Freedom of Information Act (FOIA) procedures and provides assistance to ensure others comply. Provides guidance and assistance on common, standard electronic communications applications and establishes policy, processes, and procedures for document management, collaboration, and workflow. Show less

  • Traffic Manager (TMO) SSgt

    Jan 2014 - Feb 2017

  • Knowledge Operations Manager

    Feb 2007 - Apr 2016
• 

  Air Force Security Assistance Center

  Sept 2009 - Sept 2011

  Account Manager- Foreign Military Sales

  Served as a Foreign Military Sales (FMS) Account Manager in support of FMS products and services for 9 countriesForecasted and tracked key account metricsResponsible for keeping current clients satisfied and delivering exceptional client service on a day to day basis.Liaised between the customer and internal teams.Offered first class service to both potential and existing customers.Provided weekly metric reports to clients in line with KPIsWorked closely with vendors, and 3rd party suppliers to provide best product to clients.Worked on major segments in the completion of FMS actions to include Price and Availability, Letters of Requested and Letters of Offer and Acceptance (LOA)Conducted comprehensive review of final LOAs and of open FMS cases for compliance with policies and with cost, schedule, monitors budgets, and performance objectivesConveyed FMS program guidance and status to representatives of foreign countries, Command Country Managers, Defense Finance and Accounting Services, and other DOD components and commands. Show less

• 

  PNC

  Dec 2011 - May 2013

  Financial Sales Consultant

  Responsible for performing intermediate duties and support related to branch operational activities and financial services.Processes all new account transactions. Assisting clients in their selection of various accounts and financial servicesCross-selling PNC Bank's products and services. Opening, maintaining and closing of all account types.Performing branch clerical duties; promoting business for PNC Bank by maintaining good customer relations and referring customers to appropriate staff for new services. Show less

• 

  Northeast Ohio Regional Sewer District

  Apr 2013 - Aug 2014

  Process Control Associate

  Monitors, reviews, and reports information regarding documentation status ofprojects, to assists project managers in managing projects.Seeks out and gathers information from project managers to fully understand thedocumentation requirements for each project. Performs project site set-up, including simple configurations to projectSharePoint webpage and coordination of any project site custom configurationsor specific needs.Loads project documents into project sites and ensures associated metadata iscorrect per guidelines.Participates in automated process workflows per defined roles.Assists with writing additional Document Management Policies, Processes, andProcedures.Assists with coordination of production and delivery of project deliverables,documents, drawings, specs, etc. as requested by Project Manager.Provides Quality Assurance for Document Control procedures and practices.Performs Quality Assurance on project documents, site content and siteorganization. Show less

• 

  Greater Cleveland RTA

  Aug 2014 - Oct 2015

  Quality Assurance Specialist
• 

  U.S. Department of Veterans Affairs

  Jan 2016 - May 2017

  Medical Support

  Ensures equipment, medical records, laboratory reports, radiological images, and other patient records are properly completed and secured, but readily available to physicians, nurses, and other health care providers.Maintains unit operations by following policies and procedures; reporting needed changes.Secures patient information by completing data base backups.Maintains Health Information Management Systems, networking and IT assistance.

• 

  PNC

  Apr 2016 - Oct 2017

  Sr Operations Analyst

  Process investment transactions pertaining brokerage and retirement vehicles for clients.Supports assigned investment operations unit's goals and objectives, researches and solves critical/complex problems related to specific investment operations transactions or processes. Provide back office support for Financial Advisors to meet the financial needs of clients.Responsible for supporting and cross training other associates within department, and serving as a point of contact for help and support for the entire team with in department. Show less

• 

  Medusa Restaurant & Lounge Cleveland

  Aug 2016 - Nov 2021

  General Manager
• 

  City of Cleveland - City Hall

  Jun 2018 - Jun 2021

  Administrator

  Cleveland Water Pollution Control Administrator

• 

  Pernod Ricard

  Oct 2021 - Jul 2022

  Customer Development Manager
• 

  Tito's Handmade Vodka

  Jul 2022 - now

  Key Account Manager