Sandy Ellis

Experience

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  TracFone Wireless

  Jan 2006 - Feb 2020

  Create and managed email, SMS(Text message), MLP, MMS, direct mail, voice blast communication campaigns for all brands as it relates to their life cycle, service interruption/protocols, acquisition, sales & retention using UNICA IBM (version 8-10) System. Review creative assets to ensure brand integrity, while also ensuring they followed FCC and FTC Legal Regulations. Create or modify SQL scripts/queries. Perform data manipulation, customer data segmentation & profiling, iteration run, aligning & connect processes. Create & managed social media campaigns for the brand's portfolio, growing brand awareness, increase online customer engagement. Project management agile methodology and usability testing. Developed and implemented Tracfone’s first customer facing interactive real time text message campaign, with API call to troubleshoot customer APN/DATA issues. Collaborate with ecommerce, indirect sales & marketing teams to managing sales data and metrics for our indirect channels, Retailers and Company Branded Stores. Perform usability testing, create surveys, designing and modifying reports, etc. Show less With JIRA Software i would create incident tickets for IT related issues, track and report issues and projects. Project managed, test the ILD calling App for 3 brands. Analyzed & report on SIM CARD exchange process. Audit offshore agents airtime service PIN usage for compliance.Supervised, trained & monitored offshore call center agents using AVAYA system, streamlining troubleshooting & case creation in our CRM system to achieve one call resolution objective, leading to reduced call times & increased customer satisfaction.Assisted in launching $15M of marketing initiatives & promotions of ILD products. Worked closely with the marketing team, inter-departmental teams, and external stakeholders to ensure successful execution.Audited our SIM Card replacement & compensation for credits and service end date tickets, create reports and provide findings and recommendations to improve process and systems to upper management. This audit and reporting process reduced our overall company shipping and replacementAnalyzed discrepancies in service issues relative to International Long distance provisioning & administration. Using SQL & other analytic systems, led efforts that reduced escalation cases by 60% in the first year. Show less

  • Business & Campaign Analyst

    Jan 2006 - Feb 2020

  • Product Support Analyst

    Feb 2010 - Apr 2015

  • Customer Service & Retention Specialist

    Jan 2006 - Feb 2010
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  SkyEquities.Com LLC

  Mar 2020 - Feb 2021

  Sales Business Development Manager

  The Primary functions are, support growth at SkyEquities by driving initiatives to completion and ensuring adherence to deadlines and commitments made. Maintain and cultivate relationships throughout SkyEquities portfolio as well as with internal stakeholders to facilitate successful implementation of the different initiatives in Ricochet 360 CRM system. Communicate broadly on status of the different Sales leads, projects, managing expectations appropriately. Serve as a point of contact for teams when multiple leads are assigned to the same project to ensure team actions remain coordinated and leverage both existing contacts as well as developing new relationships. Create power point presentations and excel pivot table reports effectively deliver compelling messages to clients and executives.• Handle lead generation activity as well as all necessary follow-up activities• Assign leads to CRM R Ricochet 360 tool for sales agents to contact potential clients• Prepare business metrics reports, ensuring the consistency and accuracy of data leads information• Responsible for leads both in-person and phone contact to build both existing and new relationships• Maintain account coverage and monitor industry developments in Ricochet 360 CRM system• Create SMS and email drip campaign’s in Ricochet 360• Conduct initial screening and analysis of new investment opportunities• Interface with and communicate regularly with the deal team• Assist in negotiating agreements and keep records of sales and data • Provide professional after-sales support to enhance the customers' dedication • Unearth new sales opportunities through networking and turn them into long-term partnerships• Conduct initial screening and analysis of new investment opportunities• Interface with and communicate regularly with the deal team• Project management, problem solving and interpersonal skills creating and addressing CRM tickets Show less

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  PB Distributors LLC

  Nov 2020 - now

  CEO and founder of PB Distributors LLC

  As the CEO and founder of PB Distributors LLC, My daily duties are multifaceted and require a combination of leadership, strategic thinking, financial acumen, innovation, and effective communication. My role is crucial in driving the company forward, achieving its goals, and creating value for my customers and stakeholders.Strategic Planning and Decision-Making:Set the overall strategic direction and vision for the company.Make critical decisions related to business operations, expansion, and investment opportunities.Develop long-term plans and goals to drive sustainable growth and profitability.Leadership and Management:Provide strong leadership and guidance to the executive team and employees.Set clear expectations, goals, and priorities for each department and team member.Foster a positive and inclusive company culture that values innovation, collaboration, and accountability. Show less

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  Convert IT Marketing, LLC

  Feb 2021 - Jan 2023

  Sales Operations Manager

  As an operations manager my duties include, running a successful sales floor and team. Undertaking the operational loads and generate leads required to run the sales organization. With focus on leading a successful sales team in meeting their daily quotas, KPIs and making tactical decisions. Make strategic plans for long-term growth by executing key initiatives. Perform lead generation and nurturing for our CRM/Pipeline system, along with providing executives and department leaders with informed and constructive sales recommendations or improvements based on agent KPI performance, system driven data and business intelligence matric and results.• Align company and department goals/initiatives using the agile methodology with our PM, IT and developers to successfully achieve our goals• Maintain and manage our CRM data and lead assignment via Pipeline system• Improve sales productivity by evaluating and implementing sales techniques, system technology and data analysis• Calculate agent’s monthly sales commission and bonus in adherence of KPI and monthly SPIFF• Daily call monitoring and reporting of agents Outbound/Inbound calls via Kixie dialer system• Recruited, trained and onboarding of new sales agents• Take/Make customer escalation calls when agents transfer or assigned to me• Create monthly sales promotion, contest and SPIFF• Create/Modify email templates, acquisition or retention creatives or email document• Monthly CRM data audit, purge or reload our CRM leads Show less

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  Samsung

  Apr 2022 - now

  Display-Integrated Marketing Analyst/Coordinator

  Results-driven and focused Marketing Analyst Coordinator, Sales Operation Manager and Project Manager, with over 16 years of combined experiences in Marketing, Sales Operation, Project Management, Sales, telecommunications, Reporting, Product Development, UAT, Acquisition & Retention, Promotion and Optimization. managing a series of internal projects for various departments as well as providing project support Skilled in CRM/Software reporting from Salesforce, Pipeline, Excel (Pivot table etc.) and Ricochet 360. Having over 6 years’ interaction and experience with Salesforce CRM from integration in other platforms, extracting data to creating simple to in-depth reports such as: Tabular Report, Summary Report, Matrix Report and Joined Report. Expert in the developing lasting client rapport based on account management, knowledgeable support and consistent service. Proficient in developing and applying advanced marketing, prospecting and merchandising strategies to accomplish promotional goals. Demonstrated success in building networks and supporting branding objectives. Show less