Nicola Kibble

Experience

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  Metropolitan Police Service

  Sept 1994 - Aug 2007

  HR Manager
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  Border and Immigration Agency

  Aug 2007 - Mar 2008

  HRBP
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  Pan Interiors Limited

  Mar 2008 - Jun 2011

  HR Manager
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  RIGHT HAND HR LTD

  Apr 2012 - Sept 2013

  Senior HR Consultant & Team Leader

  RHHR was a consultancy firm specialising in HR, now part of RSM. www.rsmuk.comManaging a team of 4 consultants; I provided a full HR Consultancy offering, including, specialist and tailored HR advice, support and guidance for my own 20 clients, in addition to providing advice, guidance and support to my HR consultancy team on complex HR matters or solutions for their clients. My clients varied in size from between 10 to 800 employees, across a range of sectors including, Manufacturing, Engineering, Learning and Development, Finance, IT, Media and Charities as well as other sectors. Show less

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  EEF

  Sept 2013 - Mar 2017

  HR Consultancy Specialist

  Accountable for all business development activity for HR Consultancy, ensuring revenue targets were exceeded, as well as driving a team of circa. 30 HR Consultants to deliver against the projects and solutions identified. Initially working full time, I changed to part time in 2015 to provide HR Consultancy support to a previous client in the charity sector (Basepoint/ACT).• Developing, enhancing, reviewing and establishing the HR and People Strategy for member companies across a broad range of industries, locations, and Company size.o Coaching and mentoring of line and senior managerso Performance management programmeso Employee surveys and recommendations following the outcomeo Job evaluation, pay grading and developing o Reward strategyo Complex ER and trade union negotiations on behalf of the Company, including Investigations, hearing and appeals for discipline and grievance issueso Works council set up, including employee representative trainingo Appraisal processeso 360-degree feedbacko Holiday pay review and auditso Review and recommendation of shift patterns, including annualised hours and flexible working patternso Review and amendment of handbook and policieso Graduate and apprentice training programmeso TUPE, Redundancy and site closureo Recruitmento Outplacement and psychometric testing Show less

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  IWG plc

  Jun 2015 - Dec 2019

  IWG offers an unrivalled choice of workspaces through its operating companies; Regus, Spaces, HQ, Signature by Regus, Basepoint and No18 – each designed to serve the unique needs of businesses of every size. IWG has over 3000 locations, across 120+ countries, providing serviced office space.Franchise partnerships are a key pillar of IWG’s growth strategy for the future. • Working at a strategic global level to shape the future business requirements• Management of Due Diligence and franchise process globally• Corporate projects, including refresh of HR intranet, handbooks and policies to create a streamlined portal and processes• Creation of management guides for global use on how to manage difficult line management scenarios• Review of global contracts for legal compliance• Review of global cost-centre coding to ensure accurate financial planning and management information• Creation of global career map for recruitment, performance management, disciplinary action and career succession planning Show less I was asked to stay on as Head of HR, UK supporting the CEO to improve the performance and delivery of amazing service through our people (1200+ employees, 350+ sites) across multiple brands, after Basepoint was acquired by IW Group Services. • Identified performance and competency issues with UK centre managers and led the upskilling and replacement of 80+ managers to shape the business for the future• Tackled an employee engagement crisis through mapping out a short, mid and long-term strategy• Identified a range of solutions to manage employee retention including; pay structure, loyalty payments, employee forum, line management training and communication strategy• Built trusted relationships with senior managers in the UK and HR Communities globally. Support HR colleagues in EMEA, APAC, AMERICA• Coaching and mentoring senior and line managers in dealing with complex ER issues• Reduced the number of Employment Tribunal claims against the Company and removed a culture of ‘paying off’ problematic employees (Settlement Agreements), through creating a robust stance on HR policy, whilst supporting line managers and senior managers• Created an assessment and performance development process to identify areas of strengths and weakness to meet organisational performance targets• Analysis and restructure of people requirement and introduction of formal assessment and competency-based recruitment processes. Establishing and maintaining a headcount tracker for all UK roles, to manage our commercial position. Overseeing the successful recruitment of over 300 high-calibre new employees, over Q4 and Q1. • Successful transition of HR Administration to a global shared service model. Work closely with the global service centre based in The Philippines to ensure administrative functions are performed adequately and in good time• Improvement in KPI's across all people metrics and performance, including retention, performance and customer service Show less Basepoint Business Centres Ltd, owned by The Act Foundation, provide a wide range of high-quality workspaces to let. www.basepoint.co.uk• Aligned with the Organisational Strategy to grow the business and profit, by implementing a People Strategy focusing on dedicated, loyal and high performing teams• Developed and implemented minimum standards of competency at each level of the organisation through a Competency Framework, which forms the ‘backbone’ of the ‘Employee journey’• Delivered a firm and robust approach to ‘exit’ any employees who did not meet the direction of the organisation due to performance, attitude, behaviour, or ability• Developed and improved the Recruitment Strategy to create high performing teams across the business that drives improved performance and financials from day 1 of an employee’s career• Supported the re-design of the Induction Programme to engage employees from day 1• Implemented a Learning Academy to set minimum Learning and Development targets for each role and included aspirational development opportunities as part of transparent career mapping, helping to reduce attrition and embrace a culture of support and development• Implemented a monthly management report to the Board, identifying and analyzing trends, anticipating change and identifying business focused solutions• Influenced the Board to review its career development path, to slow attrition at lower levels, improve employee loyalty, develop high performing employees and build on a culture of care and support• Created clear HR process and policy mapping to ensure a consistent approach across all Line Managers with the use of process maps, management guides and letter templates to encourage a self-sufficient approach to managing people• Added clear KPI’s goals and objectives that flow across all levels of employees to make employees accountable for their performance Show less

  • HR Director, Global Franchising and Corporate Teams

    Jun 2019 - Dec 2019

  • Head of HR - UK Operations

    Jun 2017 - Jun 2019

  • Head of HR, Basepoint (IWG Brand)

    Jun 2015 - Jun 2017
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  Make UK

  Jan 2020 - now

  Using my 25+ years of HR experience, I provide consultative solution-based technical HR and employment law advice and support to companies in addition to supporting our internal sales team to develop commercial and practical solutions, bringing industry best practice and innovation.I conceive and develop new HR and OD products and solutions taking into consideration the design, commerciality, HR & employment law related technical requirements for use by our clients. Through scanning the horizon on the current political, economic, and social factors, I develop HR and OD related products to enable our clients to improve their organisational performance. Many of our clients have hybrid, remote, or blue-collar workers, so it is essential that any HR products and solutions consider the varied way in which our customers operate. Show less I provide consultative solution-based technical HR advice and support to our Key Account portfolio. In addition to creating a loyal and trusting relationship, it is essential that any advice and support is trusted and given with integrity. This varies from strategic long-term solutions to practical and operational advice and support.Some of the clients I have supported recently include 2 Sisters, ABB, Arriva, Aston Martin Formula 1, Babcock, Bentley, BMW, Caterpillar, IKEA, Jaguar Land Rover, Kerry Foods, Lucozade-Ribena, Mercedes, Mercedes-Benz GP, Ocado, Rolls Royce, Schneider Electric, Siemens, Toyota, Ultra Electronics.o Coaching and mentoring of line and senior managerso Talent and performance management programmes, including competency frameworkso Employee surveys and recommendationso Job evaluation, pay grading and developing o Reward strategyo Complex Employee Relations and trade union negotiations on behalf of the Company, including Investigations, hearing and appeals for discipline and grievance issueso Works council set up, including employee representative trainingo Appraisal processeso 360-degree feedbacko Holiday pay review and auditso Review and recommendation of shift patterns, including annualised hours and flexible working patternso Review and amendment of Employee Handbook and HR Policieso Graduate and apprentice training programmeso TUPE, Redundancy, and site closureo Recruitmento Outplacement and psychometric testing Show less

  • HR & Legal New Product Development Specialist

    Oct 2022 - now

  • HR & Legal Key Account Director

    Jan 2021 - Oct 2022

  • Head of HR & Legal Commercial Services (maternity cover)

    Jan 2020 - Dec 2020