Marko Bervanakis

Experience

• 

  Ericsson

  Jan 1996 - Jan 2010

  Engineer

  Technical Trainer & Customer Tech. support

• 

  Siemens PSE

  Jan 2004 - Dec 2006

  Siemens Croatica - Zagreb

  Tech support in 3G R&D SW systems

• 

  Ericsson

  Jan 2014 - now

  Helping facilitate the delivery of excellence to our customers via a reliable and efficient Service Delivery platform. We are on the "Quest4Easy", keeping it real & happening ! Global Pro. Services Expert Unit Its a great general Expert Support function as a New Buss. & Innovation Program Manager-Facilitator for the Buss. Unit Global Services (BUGS). My role includes the formulation and implementation of innovation programs, templates & frameworks (i.e. best and next practices) that will and enable BUGS (over cca. 3K people) to be a force in innovations (i.e. efficient, motivated work force and bring OTT iValue !). Ericsson Croatia R&D & Wireline (Legacy) services

  • SPM - Strategic Product Manager

    Sept 2023 - now

  • Digital Product Owner (DPO)

    Aug 2020 - now

  • Ericsson Innovation Awards - Global Mentor Lead

    Mar 2015 - Mar 2022

  • Ericsson Innovations Awards Core Team - Mentor Global Lead

    Jan 2015 - Mar 2022

  • Serviceability Delivery - GTM Program Manager

    Dec 2018 - Aug 2020

  • New Business Innovation & Collaboration Facilitator

    Jun 2017 - Aug 2020

  • Strategic Innovation Program Manager

    Dec 2014 - Jun 2017

  • Innovation Program Manager

    Jan 2014 - Nov 2014