Adaneke Francis

Experience

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  NCO Group

  Aug 2011 - Nov 2011

  Costumer Service Representative

  • Provided information to customers about services offered, upcoming events.• Created relationships with recurring customers to facilitate great customer service and satisfaction.• Transitioned escalated customer service issues and queries to senior management.

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  Borough of Manhattan Community College

  Aug 2012 - May 2014

  ESL Lab Administrative Assistant

  • Assisted in daily operation and trained students on lab software. • Edited correspondence and ensured document accuracy.• Acted as Supervisor when management was out of office. • Scheduled appointments and processed returns.

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  Global Contact Services (GCS)

  Jan 2015 - Jul 2015

  Customer Service Representative

  • Provided information to customers about services offered, upcoming events.• Created relationships with recurring customers to facilitate great customer service and satisfaction.• Assisted in training new employees on a monthly basis.• Transitioned escalated customer service issues and queries to senior management.

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  The New York Offices of the Government of Antigua and Barbuda

  Feb 2016 - Jun 2016

  Communications Intern

  • Created content documents and files for the organizations website and social media platforms.• Processed passport applications and assist clients with different processes such as Visa applications in the Consulate division.• Assisted in the development and launch of Antigua & Barbuda Tourism’s ‘Get To Happy’ Campaign.• Organized, Sorted and Filed documents for United Nations Mission Division of the office

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  Macy's

  Nov 2016 - Jan 2017

  Seasonal Sales Associate

  • Executed integrated sales, service and relationship strategies to support daily company sales goals.• Tailored sales strategies to meet every unique customer’s needs and maintain high DPT and conversion rates.• Helped train new employees on cash handling, software usage, fraud prevention and great customer service.

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  CAPITAL STACK LLC

  Jan 2017 - Sept 2017

  Data Entry Clerk/ Junior Underwriter

  • Trained new employees on how to accurately input applications into our system, and read credit reports, bank statements and scrub financial statements.• Developed and maintained relationships with new and existing clients, leading to repeat and referral business.• Determined degree of risk based on company and investor criteria, thereby making solid loan decisions.• Analyzed financial documents from applicants for accuracy, instances of fraud, and any other discrepancies which may hinder the application process.• Assessed validity of credit reports, Secretary of state and all other applicable documents necessary to fund a business. Show less

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  GMIS International

  Sept 2017 - now

  Risk Agent

  • Partner with management to increase customer retention through due diligence analysis, strategic support, and updated systems.• Collaborate with team to develop and execute successful methodologies when reviewing and processing customers' requests for withdrawals, updates, and other required risk functions• Accelerate resolutions to client queries regarding services received and provided using product knowledge.• Support achievement of key metrics by ensuring delivery of a seamless, exceptional customer experience across a broad range of processes, applications, and customer touchpoints, including voice and email Show less