Linson Joseph

Experience

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  Decatrend Technologies

  Jul 2012 - Sept 2013

  Customer Support Excecutive

  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.• Opens customer accounts by recording account information.• Maintains customer records by updating account information.• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.• Maintains financial accounts by processing customer adjustments.• Recommends potential products or services to management by collecting customer information and analyzing customer needs.• Prepares product or service reports by collecting and analyzing customer information.• Contributes to team effort by accomplishing related results as needed. Show less

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  Contus

  Sept 2013 - now

  Support Engineer

  • Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.• Improves client references by writing and maintaining documentation.• Participates in development of client training programs by identifying learning issues; recommending instructional language.• Accommodates client disabilities by recommending devices and techniques.• Accomplishes information systems and organization mission by completing related results as needed.• Very good knowledge in CMS like Magento, Joomla and WordPress.• Configuring Amazon cloud server for clients and installing script in to his server Show less