Pedro Almeida

Experience

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  Universidade Federal de Alfenas

  Jun 2017 - May 2018

  Scientific Initiation Volunteer

  • Conducted research and composed a scientific initiation project focused on obtaining and evaluating pharmaceutical inputs, specifically in the area of antidiabetic activity and centesimal analysis of pecan walnuts (Carya illinoinensis).• Executed the experiment by preparing extracts, working in an aseptic environment, observing, and conducting tests using animal models.• Presented the scientific project in various congresses and seminars, improving public speaking skills and gaining confidence in front of broad audiences.• Collaborated with a team to write an article published in a high-impact international scientific journal, enhancing critical thinking and writing abilities. Show less

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  Universidade de São Paulo

  May 2019 - Nov 2019

  Researcher at the Laboratory of Separation Techniques and Quality Control of Drugs and Medicines

  • Operated high-performance liquid chromatography (HPLC) equipment and utilized LabSolutions software for drug analysis by working on techniques of separation.• Conducted data collection and analysis for drug quality control tests managing multiple tests simultaneously under strict deadlines,• Investigated drug stability and degradation of Furosemide, Paracetamol, and Midazolam.• Prepared standard solutions, mobile phases, buffer solutions, and serial dilutions.• Gained knowledge of analytical and bioanalytical method validation. Show less

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  Canucks Sports & Entertainment (CSE)

  Dec 2021 - Aug 2022

  Customer Service Representative

  Flexibly adapted to multiple roles (server, runner, cashier, and food prep) across high-traffic stands, reducing wait times by 20% during peak hours through efficient multitasking and team coordination.Proactively assisted guests with inquiries, enhancing their event experience by providing prompt and accurate information.

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  Indigo

  Apr 2022 - Aug 2022

  Retail Sales Representative

  Delivered a personalized shopping experience by engaging with customers to understand their preferences, optimizing product organization, and streamlining inventory processes, which saved time and resulted in a 15% increase in customer satisfaction.Boosted membership sales by 25% through clear explanations of exclusive benefits and personalized follow-ups, strengthening customer loyalty and increasing repeat visits.Utilized company CRM systems to track customer book orders and resolve membership point discrepancies by analyzing customer profiles, ensuring accurate updates, restoring account accuracy, and enhancing the overall shopping experience. Show less

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  Laurelle's Fine Foods

  Aug 2022 - Aug 2023

  Customer Service Representative

  Delivered high-quality service to over 400 customers daily, maintaining high satisfaction ratings and demonstrating resilience in a fast-paced environment.Collaborated with kitchen staff with food prep, dishwashing, and restocking, ensuring smooth back-of-house operations during peak hours.Addressed guest inquiries on product offerings and resolved complaints efficiently, reducing average response time for guest issues by 20% and achieving consistently positive feedback.Trained and mentored 5 new staff members in customer service protocols and product knowledge, reducing onboarding time by 20% and improving overall team performance. Show less

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  Langara College

  Aug 2022 - Aug 2023

  Leafy is a mobile app that provides care information, and tracks and shares progress for plant owners.• Spearheaded a team of 3 designers and 3 developers, optimizing workflows with Agile sprints, task prioritization, and Jira tracking, which reduced milestone delivery time by 25% within 12 weeks and improved project clarity, communication and resource management.• Conducted 10+ user interviews and usability tests, gathering insights on user preferences for personalized plant recommendations and progress tracking, which informed design adjustments enhancing user engagement.• Collaborated with developers to integrate a plant information database API essential for populating the app with accurate plant care data. This integration improved user satisfaction by 15% through seamless data access and reduced data-related errors, enhancing the app’s functionality and reliability. Show less Gallop is a horse breeding mobile and web platform that connects breeders and horse farms.• Conducted card sorting and usability tests to identify key navigation pain points, then redesigned the app’s filter system and layout using user feedback, resulting in a 30% reduction in navigation time and improving intuitiveness.• Designed a UI kit with reusable components (buttons, icons, etc.), pixel-perfect mock-ups, and prototypes using Figma and Illustrator, streamlining design handoff to developers and accelerating development by 25% through consistent and efficient design assets.• Created a UX research-driven content strategy with detailed wireframe annotations, fostering better developer alignment and improving user engagement by 35% through targeted content that resonated with user needs. Show less WatchApp is a movie recommendation platform that simplifies film discovery with personalized suggestions and challenges.• Researched target audience and competitors to develop the site map, user flow, and personas. These insights drove design decisions, resulting in a platform that met specific user needs and offered a more interactive experience than competitors.• Demonstrated teamwork and collaboration by using Figma, Miro, and Illustrator in real-time for design and feedback. Efficient use of these tools ensured cohesive, high-quality design assets that aligned with team goals.• Conducted user interviews and A/B testing to refine the movie challenge system, creating clear instructions and adding gamification elements. This approach drove higher engagement, encouraging users to explore new films and boosting platform retention. Show less

  • UX Lead & Project Manager

    May 2023 - Aug 2023

  • UX Lead & UI Designer

    Jan 2023 - Apr 2023

  • UX/UI Designer

    Aug 2022 - Dec 2022
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  Sandman Hotel Group

  Aug 2024 - Nov 2024

  Banquet Server

  Coordinated with event managers and kitchen staff using structured timelines and communication protocols, ensuring seamless dining services for events of over 200 guests with 95%+ satisfaction feedback.Engaged with guests upon arrival, providing tailored service and efficiently addressing special requests (e.g., dietary needs), contributing to high guest satisfaction scores.Independently anticipated guest needs and proactively addressed service gaps during events, ensuring a smooth guest experience and consistently high satisfaction ratings without requiring additional supervision.Executed setup and breakdown efficiently, adhering to luxury service standards for personalized experiences, contributing to a 20% faster setup time and maintaining a consistent professional atmosphere for high-profile events. Show less