Ben Owens

Experience

• 

  McDonald's Corporation

  Jan 1987 - Jan 2000

  Store Manager
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  Stamford Hotels & Resorts

  Jan 2000 - Jan 2005

  Area Gaming Manager / Venue Manager

  • Responsible for the performance of both the Stamford Grands’ and the Stamford Plaza’s Gaming Operations • Responsible for the operations of the main bar and a la carte restaurant and night club at Stamford Plaza.• Monitor and analyse gaming machine performance and make changes and purchases as needed and as per budget allowances to maintain and improve the gaming turnover• Launched, implemented and managed “Stamford Rewards” gaming loyalty system and grew gaming members from 250 to over 2000 across both venues• Diligently inspect both gaming rooms to ensure gaming operations meet all legislative requirements, and all staff are aware of and trained in RSA and RSG• Liaise and meet with suppliers and gaming manufacturers to keep up to date with the latest products and promotions• Attend industry trade shows, expos and events to stay aware of new product offerings that may enhance and improve performance of both gaming rooms• Member of Stamford Hotels Executive Committee and attended weekly and monthly executive meetings to report to key stakeholders on outlet performance vs budget• Analyse departmental budget results and make changes to ensure all profit and loss targets were met Show less

• 

  Maximum Group

  Oct 2005 - Nov 2012

  Sales Account Manager

  • Account Management of over 350 Hotel & Clubs in metro and regional SA, promoting and selling of all electronic gaming machines, currency handling equipment, gaming machine servicing and currency servicing contracts• Sourcing new business in commercial sales across SME and developing strategies by defining target market for all currency handling products, ATM’s and currency servicing• Oversee and manage the Service Department to ensure all customer requirements are being met and maintained consistently• Develop marketing initiatives and strategies to promote product awareness to drive sales across all channels and markets• Assisting in the organization of product launches and industry forums• Organize and attend industry trade shows promoting all products in all markets• Keep up to date with the industry legislation and associated developments to best take advantage of any sales opportunities• Keep up to date with market trends and competitor initiatives and advise key stakeholders• Assist sales representatives to implement sales call cycles for their territories, assess weekly reported activity and implement sales strategies• Assist sales representatives in developing action plans and creating new initiatives to achieve budgeted sales targets• Assist sales representatives overcoming objections and hurdles to achieve sales targets• Conduct regular sales meetings to discuss sales activity, set strategies and implement plans to achieve sales budget Show less

• 

  Greyhound Racing SA

  Nov 2012 - Oct 2015

  Hospitality Manager

  • Oversee and manage a team of over 50 full-time and casual front and back of house employees, including: writing job descriptions, setting KPI’s, conducting performance reviews and ensuring that staff understand the key deliverables and their role in the achievement of same• Develop, mentor and grow all senior staff in all facets of the hospitality business• Responsible for work, health and safety compliance across all areas of hospitality• Responsible for achieving budgeted targets across all areas of hospitality and implementing changes where required to achieve said targets• Provide substantial input into the creation of the operating budget and capital expenditure budget for the Hospitality Department• Writing justifications for all budgeted and non-budgeted capital expenditure• Responsible for negotiating all contracts with suppliers for food and beverage, gaming and facility services• Maintain relationships with all suppliers• Plan, manage and oversee hospitality operations of Food & Beverage, Gaming and Functions• Responsible for promotions and marketing for all business segments Show less

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  Amtek Corporation

  Apr 2016 - Jun 2021

  Sales Manager SA

  What is critical to you? If your bottom line depends on mission critical equipment, Amtek is your greatest ally. Our reputation as Australia's most sought after technical specialist has been earned through our passionate "can do"​ approach. We call it energetic service, where every person shares a common drive and commitment to excel for our customers.We approach everything we do with energetic service. It’s delivered with passion, enthusiasm and flexibility.This spirit enables us to achieve results where others fail, often dealing with highly complex and challenging scenarios that demand efficient and effective solutions - whether installing a new transport ticketing network, rolling out a state-wide lottery infrastructure, or maintaining POS retail systems. Show less

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  Aristocrat Technologies

  Jun 2021 - Jul 2023

  Business Development Executive - Service
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  Black Rhino Group

  Sept 2023 - now

  Operations Manager