Wes Johnson

Experience

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  WesdaRuler

  Jan 2004 - now

  Artist

  I produce and rap under the name WesdaRuler. I’ve preformed with artist like Egyptian Lover, Mndsgn, Linqua Franqa, Dope Knife, Of Montreal, and many others. My music can be found at wesdaruler.bandcamp.com and on most major streaming platforms (Spotify/Apple Music/etc).

• 

  FedEx Ground

  Feb 2007 - Aug 2009

  Scanned, pulled, and loaded boxes on 2-4 trucks in a fast paced environment. · Kept a daily scan accuracy goal of at least 99.5%. · Loaded all trucks in a very specific order determined by a load chart. · Trained all new hires on my truck line. Made sure that shipping labels were correct to insure prompt delivery. · Fixed any errors, and contacted customers when necessary. · Ensured that all boxes where in good shape before being sent to customers. · Assisted customers in tracking their packages.

  • Package Handler/Team Leader

    Nov 2007 - Aug 2009

  • Quality Assurance Clerk

    Feb 2007 - Aug 2009
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  Athens First Bank

  Aug 2009 - Sept 2010

  Teller

  · Run transactions dealing with cash ranging from small to large amounts. · Enter information accurately on a computer. · Greet all customers, and provide customer service that goes above and beyond. · Keep drawer balanced on a daily basis. · Refer customers to products that enhance their banking. - Met and exceeded monthly sales goals.

• 

  The University of Georgia

  Aug 2010 - Nov 2021

  I was the IT Director for Client Services at EITS. - Provided strategic and collaborative leadership to the Client Services unit. - Worked with other members of the Vice President of Information Technology senior leadership team to provide collaborative leadership across the organization. - Worked with Client Services leadership and staff to provide front facing Information Technology service to University employees, students, and affiliate community. This includes tier 1 support, desktop support, visual and audio support, tech lending, and more. - Managed the ITSM and Project Management system for the unit. - Managed centrally offered Video Conferencing services for campus in collaboration with campus partners. - Grew use and utilization of cost recovery services. - Mentored staff with a focus on in demand skills and building of social networks. - Served as unit Liaison and lead for development of Diversity and Inclusive Excellence strategic plan. Show less I managed the Enterprise Technology Services Help Desk and the Access Services and Compliance team. - Worked with multiple stakeholders to influence campus wide account provisioning processes. - Reviewed and improved internal Change Management program. - Developed and implemented improved Privileged Access provisioning process to ensure compliance. - Overseen and led charge of the support of a new ERP system implementation after launch. - Tracked and reported trends to influence strategic decisions by IT Leadership. - Improved overall campus perception of IT organization through continuous process improvement along with tracking and reporting of established KPIs. - Trained and mentored future IT experts and leadership through continuous focus on professional growth and networking opportunities.- Transformative Leadership - Completely re-hauling Help Desk and organization wide processes, resulting in drastic improvements in efficiency, compliance, and over all customer satisfaction. While implementing these changes we completely re-hauled the Access Services department, taking on new responsibilities and expertise to fill gaps within the organization. Show less Banner Team Lead Project Manager:- Help with the planning of tasks of approved solutions (projects). - Help teams identify the tasks needed to complete the solution, navigate the approval process, and establish dates and timelines.- Assisted with the scheduling and management of regular team meetings.- Presented updates to senior leadership and project stakeholders. - Managed project portfolio. Upgrade Manager- Assisted with the planning of various upgrades and patches. - Created patching, cloning, and maintenance schedules in an effort to improve planning and communications as we work closely with several departments here at UGA, and our actions affect their work directly. - Coordination of communication efforts between our department and other functional units.- Worked with vendor to ensure timely service of upgrades based on established SLAs. VPIT Project Manager:- Attended Dean meetings and ensured follow up on action items. - Handled special projects assigned by the VP. - Managed department project list. - Worked with VP direct reports to gather project updates and ensure proper coordination. - Assist in communication efforts. - Developed initial backup validation process. HR Competency Project Lead- With the input of a assigned committee, we are creating an internal growth and development tool based on competencies purchased from a 3rd party source. We tasked staff (200+) with identifying the top 10 skills necessary to complete their jobs on a daily basis. We then took it a step further and ask them to rate the level needed in each skill for each step in their job family's career ladder. This tool is currently being used to identify low and high performance levels, and to help develop training plans that will assist staff in progressing to their desired level of performance. Show less

  • IT Director Client Services

    Jul 2020 - Nov 2021

  • IT Senior Manager

    Dec 2019 - Jul 2020

  • IT Manager

    Jan 2017 - Dec 2019

  • IT Project Manager

    Apr 2013 - Jan 2017

  • Associate Accountant

    Sept 2011 - Apr 2013

  • Senior Accounting Technician

    Aug 2010 - Sept 2011
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  University of California, Berkeley

  Dec 2021 - now

  Executive Director of Campus IT Experience

  I currently serve as the Executive IT Director for Campus IT Experience at UC Berkeley.- Providing strategic direction for a portfolio of enterprise services including Google Workspace, Zoom, and others, as well as multiple front-facing IT support teams at a R1 Higher Education institution.- Serve as advocate and consultant on customer and employee experience to Chief Information Officer and Senior Administration.- Provide leadership and partnership for a wide range of campus IT services including both departmental support and centrally provided IT services.- Manage and oversee an annual budget with a mix of state and cost recovery funds.- Serving as a member of the Executive Leadership team, to assist in providing strategic and operational direction for the unit.- Developing a reporting program of KPIs and service trends for internal and external service partners.- Implementing new service channels including chat, chatbots, and a knowledge base.- Providing collaborative leadership with campus partners for centrally provided “common good” services, enabling partners influence over budgetary decisions and services provided.- Serving as a member of several committees to hear input from the campus community at large, enabling me to serve as a voice for the customer within our unit and across campus.- Providing mentorship, leadership and support for 100+ plus staff.- Managing a team with multiple work modes including onsite, fully remote, and hybrid work schedules. This includes various time zones. Show less