Sean Loo

Experience

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  Grand Hyatt Singapore (Mezza9)

  Dec 1998 - Sept 2003

  Team Leader
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  PEKING RESTAURANT (United Kingdom)

  Nov 2003 - Apr 2007

  Manager
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  Waraku Holdings Pte Ltd

  Jul 2007 - Dec 2010

  Area Manager
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  Bakerzin

  Jan 2011 - Oct 2019

  Senior Operations Manager / Marketing

  Operation Management/Marketing•Accountable for department profit & loss•Direct efficient & effective operations activities of outlet•Investigate, resolve food & beverages quality, service complaints, ensuring customer satisfaction and repeat business•Negotiate new & renewal price list/contracts with suppliers •Manage relationship with partners and clients•Implement strategic plan for department to be consistent with company’s strategic visions•Provide leadership in development and monitoring fiscal budget•Manage Marketing and plan on strategies to produce both short-term and long-term profitability- Direct and manage through on all Marketing campaigns •Drive of traffic to outlet and E-Commerce platforms•Deal and manage delivery platforms to maximise sales and awareness•Develop cost proposal, cost estimates for equipment, system and procedural changes•Conduct outlet meetings on regular basis to review department progress•Plan and conducts tests to identify and improve weaknesses in service•Monitor food quality, portion control and rectify issues•Responsible for Business Development & expansionProject, Leasing and Maintenance Management•Search new outlets location and opportunities•Propose ROI of selected possible location•Manage, negotiate new / renewal lease with landlords•Actively involved in design, layout and equipment requirements•Search, deal and manage renovation / reinstatement / outlet maintenance with appointed contractorsHuman Resources and Training•Provide leadership for department on creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction•Recruit, hire, manage, counsel, schedule and motivate staff strength of 80.•Train service staff to enhance customer service and increase profit•Improve productivity and boost morale by initiating system and incentives for accountability •Act as a mentor to develop talents Show less

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  Plenus Global Pte Ltd

  Nov 2019 - now

  Manager | Business Development / Commercial Leasing / Training / QC & Risk Management

  Business Development• Responsible for opportunities and development on individually, overall business strategy in term of improvement, revenue avenue and expansion• Conduct market research on location/product/service with agents,landlord or owner with site visit where necessary to scope preliminary data for analysis• Maintain a comprehensive knowledge of the company and working knowledge of competitor products / servicesCommercial Leasing• Responsible for negotiation of new and renewal lease with landlord• Review Tenancy Agreement and lease documentation• Liaise and build relationship with strategic partners•Assist management on site location strategy• Manage the pipelines of restaurant development works• Handle contractors/supplier agreement, review and recommendationTraining• Provide functional leadership to F&B business with a focus on Customer Service• Design & deliver soft skill and behavioural development including career development and leadership skill• Evaluate organisational performance to ensure that training meets the business need and improving performance•Manage resources, including working with both internal employees and training vendors to develop and deliver training• New employee on job training and orientation• Build two ways communication and feedback channel to shape future needs• Introduce Agile Methodologies• Act as a mentor to develop talentsWorkplace Hygiene/Safety/ Risk Assessment & Audit• Set up hygiene/safety/risk assessment program for the company• Implemented workplace hygiene and safety especially mental health wellness•Regularly food safety and hygiene audits at outlets to ensure compliance to the relevant regulatory requirements.• To review and enhance the food safety management system in collaboration with internal and external stakeholders.• Audit outlets on monthly basis on safety related based on risk assessment management. •Identify hazards, assess risks to health and safety management Show less