Michael Jensen

Experience

• 

  US Navy

  Feb 2015 - Dec 2024

  Manages a staff of 300 personnel executing training for more than 3,000 students for Information Warfare training to all military branches of the Department of Defense. Responsible for maximizing the output of a limited work force to meet the increasing demand for IT and Cyber trained personnel. Regular team engagement ensuring issues and concerns are resolved in a timely manner. Project Manager overseeing three projects directly impacting Cyber Operations. Responsible for maximizing personnel and talent development for a large organization, delivering weekly staff updates consisting of morale and manpower issues to key stakeholders while leading a diverse team of 300 people. Oversaw onboarding, talent development, awards/recognition, and personnel management. Managed a site of military and civilian personnel prioritizing intelligence programs, creating policy andreporting guidance, delivering weekly human resource staff updates consisting of operation priorities and personnel updates to executive leadership. Oversaw onboarding, talent development training, and operations.

  • Training Manager

    Aug 2021 - Dec 2024

  • Project Manager

    Dec 2018 - Jul 2021

  • Operations Manager

    Feb 2015 - Dec 2018
• 

  Syntelligent Analytic Solutions, LLC

  Jan 2025 - now

  Salesforce CRM Instructor/Trainer

  Primary Instructor and Subject Matter Expert for Salesforce at Navy Recruiting Orientation Unit. Led and developed training program for Navy Recruiters on the effective use of Salesforce Customer Relationship Management (CRM) for recruitment activities.• Developed user-centric materials, guides and coaching tools that facilitated technical understanding and skill-building in Salesforce for recruiting.• Instructed recruiters to develop fields, relationships, dashboards and reports within the Salesforce CRM. Worked specifically with data entry and importing for entry level employees and dashboards other display functions for managerial positions.• Integrated effortlessly into a high-performing team of Senior Navy Recruiter Instructors. Taught in tandem with multiple instructors and established team dynamic immediately.• Conducted analysis of training advantages and shortcomings for each course of instruction. Analyzed the data points from surveys to identify the most problematic curriculum areas and the best modules of instruction. Presented findings to leadership in the forms of briefings and reports for operational changes. Show less