Phindani Zethi

Experience

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  South African Heritage Resources Agency (SAHRA)

  Feb 2020 - Jun 2021

  ICT Technician

  ● Create workflow diagrams for the existing system (SAHRIS) and new systems● Write process documentation for the existing system (SAHRIS) and documentation for new systems● Develop testing Drupal 8(CMS)/PHP web application for SAHRIS to simulate new ways to create applications and permits on Drupal 8, ways that are user- friendly● Create Drupal 8(CMS)/PHP Web application plan for Heritage Education School Outreach Project – HESOP (Parties involved in the project are SAHRA, National Heritage Council and Department of Education)● Develop Drupal 8(CMS) mobile-first approach website for HESOP● Customize open source ODK Collect app using Android Studio to meet the requirements of the organization. ODK Collect its an android application for filling out forms.● Create documentation for HPU Incident Management System, and develop IMS prototype ● Create workflow diagram for HPU Incident Management System based on SOP● Write a monthly report Show less

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  ITS Computer Systems (PTY) LTD

  Jun 2021 - Dec 2021

  Desktop Engineer

  ● Maintains a first-class level of IT support services, supporting an international client, ensuring that all employees are treated efficiently and in an appropriate manner. Supporting users onsite and remotely.● Provide employees with network, hardware, and software support services in support of their functions● Serving as the first point of contact for employees seeking technical assistance. Assign tickets, make follow up calls on users, walk through the problem-solving process and resolve all assigned tickets. Direct unresolved issues to the next level of support personnel.● Establishes VPN access for all remote users● Troubleshoot Global Protect connectivity issue● Use LogMeIn application for remote IT support● Installation, configuring of computers, software, and other hardware● Troubleshooting issues on VMware Horizon Client ● Troubleshooting issues on Avaya One-X communicator● Troubleshoot computer network issues● Perform regular updates on software and hardware upgrades● Active Directory● Imaging and re-imaging of desktops and laptops over a network● Assets counts and prepare asset movement sheets● Documentation of equipment sign in and sign out● Protocol signature for all equipment signed out● Testing of all equipment upon return to the office● Daily check of employee IT issues in Tech group● Computer and printer set up● Test and UAT● Network port patching● Network cable management● Setup Avaya and Cisco IP phones● Do any other related IT office ad-hoc duties that may be required● Submit daily shift handover Show less

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  Computacenter South Africa

  Dec 2021 - Jun 2023

  Senior Service Desk Analyst
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  IOCO

  Jun 2023 - Oct 2024

  Desktop Engineer
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  Aztech IT Solutions

  Nov 2024 - now

  IT Engineer (L2)

  • Office 365 administration • SharePoint administration• Microsoft Azure /Entra ID• Microsoft Intune• Microsoft Exchange • Microsoft Modern Desktop• Windows Operating Systems• Windows Server Administration - Active Directory, Data Security, Group Policies etc.• VMWare & Hyper-V• vSphere• OSx Operating Systems• ConnectWise• Backup Management • VPN• Mimecast Administration• Firewall configuration• Printers, Scanners & Copiers • Networking (Switch management, Wi-Fi, Access point management, Router configuration, cabling/patching, creating network diagrams)• PC & Server hardware Show less