Desmond Lee

Experience

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  Microfocus (M) Sdn Bhd

  Apr 2003 - Feb 2004

  Business Development Executive
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  DiGi Telecommunications Sdn. Bhd.

  Aug 2004 - Jul 2010

  Associate

  MNP Support Team (Mobile Number Portability) CS BACKEND OPERATION.Ensure seamless customer experiences during mobile number portability, resolving issues and maximizing revenue through rejection problem resolution. Key responsibilities include:- Providing end-to-end solutions for customer interactions via various channels.- Handling escalated issues and collaborating across departments for effective resolutions.- Participating in system migration, testing, and feedback processes.- Maintaining excellent customer service standards and assisting in contact center operations management.- Monitoring and troubleshooting contact center systems to ensure uninterrupted operations. Show less

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  Chevron Hong Kong Limited

  Jul 2010 - Apr 2013

  Senior Operations/ CS

  Key Responsibilities:- Priority management for the Hong Kong market, with secondary focus on Malaysia.- Offshore task management for Hong Kong operations, emphasizing end-to-end processes.- Handling inbound and outbound calls to assist customers with inquiries, feedback, and complaints.- Providing excellent customer service across personal, corporate, and government sectors.- Initiating outbound calls for follow-ups, appointments, and promotions.- Collaborating with various teams and departments for ad hoc activities.- Managing communication channels including emails, faxes, and office communicator.- Performing order processing using SAP for retail, commercial, and marine fuel sectors.- Coordinating logistics and shipping operations, ensuring timely delivery.- Prioritizing load scheduling for product delivery and self-pickup.- Procurement responsibilities for team and clients' supplies.- Ensuring proper documentation of all business processes and transactions.Let's connect to discuss how I can contribute to your team's success! #CustomerService #OperationsManagement Show less

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  Sharp Electronics

  Jan 2013 - Apr 2013

  System Engineer - SAP SD/ MM

  🌟 2nd Level Support Specialist - Asia IT Support Center (AITSC) 🌏Key Responsibilities:- Providing 2nd level support across 13 countries in Asia.- Resolving user issues across all modules of SAP ERP.- Collaborating with internal stakeholders to understand business requirements.- Participating in functional and configuration projects for SAP processes.- Optimizing and supporting existing processes, interfaces, and rollouts.- Handling change requests by analyzing business processes and enhancing SAP module configurations.- Translating business requirements into application design.- Participating in software implementation projects, including design, development, analysis, support, and maintenance of business applications.Let's connect to explore opportunities for collaboration! #ITSupport #SAP #AsiaOperations Show less

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  SERVICE SOURCE INTERNATIONAL

  Apr 2013 - Apr 2014

  Operations Services Specialist

  🌟 Operations Services Specialist - Juniper Networks Client Focus 🖥️Key Responsibilities:- Providing primary support for Juniper Networks, a key client.- Generating sales quotations using dedicated sales database systems.- Maintaining integrity of client information in databases.- Generating internal reports by extracting data from various software packages.- Managing and updating Excel spreadsheets.- Liaising with Dublin-based sales representatives/managers for quote updates.- Handling external and internal queries in a client-oriented manner.- Verifying data integrity of purchase orders and invoices.- Collaborating with team members to enhance existing processes for maximum efficiency.Software Expertise:. SAP. Siebel (Oracle). CRM. SFDC (Salesforce.com). CISCO Webex. Juniper Networks' Internal SystemLet's connect to discuss how my skills can benefit your team! #SalesSupport #ClientRelations #TechExpertise Show less

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  Solution Innovation Services (SIS Group)

  Apr 2014 - now

  🌟 Operations/HR/Finance/Project Management Professional 🚀Operations/Management:- Collaborate with managing directors to ensure efficient company operations.- Coordinate documentation for opening overseas entities and MSC/Pioneer status applications.- Manage procurement processes for operations, ensuring efficiency and cost-effectiveness.HR Operations/Payroll:- Oversee all HR functions including onboarding, payroll, and compliance.- Manage payroll system ensuring accurate and timely payments.- Handle employee benefits, tax compliance, and visa applications.Finance:- Manage budgeting, payments, and liaise with auditors for financial processes.- Orchestrated costing and cash flow projection to ensure seamless operations.- Assist in GST/SST submission and coordinate with Company Secretary & Accountant.- Ensured timely preparation and processing of monthly WHT payments.Project Management/Process Improvement:- Collaborate with project managers for manpower billing.- Oversee billing, invoicing, and project milestones.- Implement process improvement initiatives to enhance efficiency.Let's connect to discuss how my expertise can benefit your team! #OperationsManagement #HR #Finance #ProjectManagement Show less • Contributed to the successful implementation of SAP ISU projects, specifically in the area of customizing and implementing the SAP ISU-CCS Billing and Invoicing Module in my most recent project.• Collaborated with clients/counterparts to understand their current business processes and workflows and participated in user requirement gathering and design documentation.• Participated in workshops and integration meetings with other work-streams to ensure seamless integration of SAP ISU with other systems.• Conducted analysis and forecasting of customer growth/sales based on previous and existing reports and demonstrated awareness of business change activities and their impact on the organization.• Designed, configured, and tested business processes for billing master data, device management, billing, and invoicing modules.• Prepared the Business Blueprint Design, performed configuration that mapped to the business requirements and workflows, prepared functional design specifications, and designed report functionality and layout based on clients' requirements.• Conducted unit testing and user acceptance testing to ensure system functionality and reliability. Show less

  • Finance/ HR/ Operations/ Management

    Jan 2016 - now

  • SAP IS-U Consultant

    Apr 2014 - Jan 2016