Rangon Deb Raju

Experience

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  Fiber @ Home Ltd.

  Oct 2012 - Feb 2013

  Network Operations Center Engineer

  • Reviewed and updated the database of all the clients.• Managed different networks and provided geographic redundancy in the event of one site becoming unavailable.• Analyzed problems, performed troubleshooting, communicated with site technicians and other NOCs, and tracked problems through resolution.• Monitored power failures, communication line alarms (such as bit errors, framing errors, line coding errors, and circuits down), and other performance issues that may affect the network. Show less

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  1Asia Alliance Communication Ltd.

  Mar 2013 - Aug 2014

  Jr. Transmission Engineer

  • Datacenter migrations & maintenance• Create new connection, check & test the connection, test cable power, splice, and locate cable fault using OTDR.• Analyzed problems, performed troubleshooting, communicated with on-site technicians and other engineers, and follow up with senior management.• Communicate with both local and international clients to provide the best and quick solution during an outage.• Escalate and follow up with local and international IIG, ITC, and IGW partners.• Planning and maintaining SDH transmission networks solutions.• Monitor infrastructure networks and maintain daily weekly and monthly performance reports. Show less

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  Ding.com

  Aug 2014 - Mar 2020

  Network Engineer (NOC Officer)

  • Provide Level 1 Support to customers/partners.• Maintain/update the current ticket to customers about the current state.• Provide support to senior management from NOC perspective, reporting on various key statistics of NOC.• Apply OS Update, Patches and modify the configuration with ensuring network and database backup.• Participate and worked with Data Center maintenance and upgradation process.• Installing and configuring computer hardware, software, printers.• Access control to users through Active Directory.• Monitoring Zabbix, Nagios, Incapsula, Pingdom others network connectivity for the Ding network infrastructure.• Controlling and monitoring of communication with 300+ Global mobile operator partners, escalating incidents, and following up to resolution. Show less

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  Community Bank Bangladesh Limited

  Dec 2021 - now

  Associate Officer, ICT

  • Manage Active Directory user Creation, Modification, Permission, mail storage management, etc.• Office 365 user management (mail release, group creation, permission, etc.) • Ensure EOD process of Infosys Finacle CBS, EOD & BOD of CMS, Dispute Management of TOP-UP.• End user support for workstation management, Bit Locker, WebEx, Antivirus, Share Folder, Internet Access, required ICT hardware (PC, Laptop, Printer, UPS, MICR Scanner, Document Scanner, Flatbed Scanner, IP Phone, LAN, etc.)• Monitor performance of Mobile Apps, Internet Banking Transactions & ATM• Monitoring & Update License issues of Servers, end user OS, MS Office, and Antivirus.• Ensure & process documentation of ICT procurement, billing & maintenance• Accomplish overall ICT activities for any new opening of Branch, Sub-branch, ATM• Network link and UPS performance monitoring followed by vendor communications.• Manage ICT Assets, change management & SOP based on ISO27001:2013• End user onboarding & offboarding process as based on ISO27001:2013• 24x7 DC & SOC Roster duty. Show less