Zafar Aadil Hamidi

Experience

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  TourSafir.com

  Jun 2014 - Jun 2015

  Tour Operator

  • Increased sales conversion rate by 25%• Providing pricing quotes to prospects.• Organizing tour packages.• Preparing itinerary for the guests.

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  DHL Express India

  Dec 2018 - Jan 2021

  Clearance Support Agent

  • Achieved 3 hrs. of SLA and > 85% COA throughout the year.• Coordination with importers and exporters for customs clearance ofcargoes.• Worked on various DHL webtools like DCE, GDI, NPTS, KYC, WEBDCR,OPMS.• Worked proactively to maintain KPI, TAT and SLA.

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  FedEx

  Feb 2021 - Nov 2021

  Clearance Administrator

  • Achieved 4 hrs. of SLA and supported in successful delivery ofoxygen concentrators to hospitals on time.• Coordination/communication between consignee and customs forcargo imports.• Managing high value shipments to facilitate smooth customsclearance.

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  Better

  Nov 2021 - Mar 2022

  Analyst

  • Achieved 4 hrs. of SLA and increased IPM score by 40% each month.• Accountable for ordering of credit and title reports and coordinatedwith title companies to ensure a fast and seamless closing incompliance with federal, state and investor guidelines.• Responsible for reviewing contracts for compliance with our internalpolicies and supporting entry and maintenance of data.• Responsible for supporting the US team process by collecting andreviewing data and documents, entering server.• Worked on JIRA, Front, Twilio, Slack and Workday as day-to-dayprocess.• Worked proactively to maintain TAT and SLA to ensure efficiency. Show less

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  Amazon Web Services (AWS)

  Aug 2022 - May 2023

  Shipping Specialist
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  Delhivery

  Jun 2023 - now

  Senior Executive