Jerry Chou

Experience

• 

  Trend Micro

  Feb 2001 - now

  - Lead engineering team (17+ direct reports) to deliver security solutions that are worldwide used over 8M seats on multiple platforms, including Windows, Mac, Android, iOS and Chromebook.- Communicate with multiple stakeholders in a global environment, ex. Product manager, regional marketing, sales, Tech Support, and external partners.- Analyze dynamic requirements, develop/execute project, and manage risks.- Be accountable for delivering quality product/service on time.- Initiate changes and always seek breakthroughs to better address problems and create value. Show less - Operate and sustain multiple SaaS services and products for winning customer satisfaction and retention. (Up to 4 projects simultaneously) - Work with PM, TAM, Tech Support to manage and resolve customer escalations. - Continuously Improve & refactor SaaS services for supporting growing business, pursuing service excellence and cost optimization.- Managing 15+ engineers including developer, QA, data scientist.- Experience in building up data team for providing business intelligence for decision making. Show less

  • Sr. Manager

    Dec 2016 - now

  • Sr. Manager

    Feb 2001 - now

  • Sr. Ops Manager

    Jan 2011 - Nov 2016

  • Sr. Project Manager

    Sept 2009 - Dec 2010

  • Technical Manager

    Feb 2004 - Aug 2009

  • QA Project Lead

    Feb 2003 - Jan 2004

  • Sr. QA Engineer

    Feb 2001 - Jan 2003