Christopher C.

Experience

• 

  All America Bank

  Feb 2009 - May 2015

  MIS Technician

  Process the day's transactions to the Fed and update associated information on accounts.Answer customer and employee calls and assist them with multiple issues related to their accounts, online access, and other general questions concerning banking and computers.Setup and maintain bank computers, devices, and software.New accounts – Checked the status of applications and manually entered customer information into the bank database.

• 

  Oklahoma City Public Schools

  May 2015 - Apr 2016

  Client Services Technician

  Resolve desktop, laptop, and printer issues submitted through ticketing system.Repair desktops, laptops, and printers.Assist users with supported software.Work on projects with team members setting up school labs and upgrading multiple systems.

• 

  Farmers Insurance

  May 2016 - May 2018

  Helpdesk Analyst 1

  Provide support to end user hardware and software issues via phone and VNC remote softwareTest software and document results in HP Application Lifecycle Management Quality Center Train new team membersChange management following ITIL standardsTicket escalation following established protocolsUpdate knowledge base in ServiceNow with new issues and fixes/workarounds40 hours per week

• 

  All America Bank

  May 2018 - Nov 2021

  AVP IT

  Provide support to end users via phone, chat, and VNC remote softwareConfigure Windows computers, printers, scanners, check scanners, and receipt printersManage user account security on Exchange Admin Center, Active Directory, and bank softwareTest updates to bank software to ensure functionality on bank systemsUpdate and maintain an inventory of hardware and software componentsReview and update network topologyReview antivirus report and resolve findingsMonitor and troubleshoot network hardware on bank premisesMitigate risks by running internal vulnerability scans and resolving findings on bank systemsReview and apply security patches to bank systemsManage information security using current best practicesManage vendor contracts and documents 40 hours per week Show less

• 

  Zurich North America

  Nov 2021 - now

  • Problem Manager

    Jul 2023 - now

  • IT Service Delivery Analyst

    Nov 2021 - Jun 2023