Esther Egboro

Experience

• 

  Shilah Communication Company

  Jun 2016 - May 2017

  Administrative/Personal Assistant

  Acted as the first point of contact; dealing with correspondence, phone calls and taking of note, and responsible for organizing meetings and appointments.Typing, compiling and preparing reports, Also My ability to remind the manager of important tasks and deadlines.Managed office supplies stock, place orders and prepare regular reports on expenses and office budgets.Ensuring timely completion of financial and other administrative audits.

• 

  Gatimo Apparel

  Jan 2019 - Oct 2019

  Customer Service and Sales Associate

  Developing strong relationship with customers by answering their questions, making suggestions and recommendation on product and services.Processing of orders, preparing of correspondence and fulfilling customer's needs to ensure customer's satisfaction.Keeping records of customers purchase and all other important information’s pertinent to the organization and customers.Handling all cash transactions within the organization, receiving payment, issuing change,receipts, solving queries and checking daily cash accounts.Responsible for checking materials, price list, supplies and reporting when stock is low.Maintaining monthly, weekly and daily report of transactions. Show less

• 

  Guaranty Trust Bank

  Nov 2019 - Dec 2021

  Customer Service/Contact Center Agent

  A professional customer care executive who handles and attend to Customer's general enquires, request and complains on Bank products both locally and internationally.Treat all types of account restrictions, card related complains and failed bill payments.Guide, Handle and provides solution to investment and loan related complains and many more.I escalate when necessary and ensuring prompt resolution to complains and enquiry.Treat customer's complains via various channels emails, chat and calls.I am Familiar with the use of different software and applications e.g CRM Show less

• 

  Somotex Nigeria Limited,Lagos,Nigeria

  Feb 2022 - now

  Customer Support/After-Sales Executive

  Provide professional after-sales support to enhance customer retention.Serve as the main liaison between customers, management and sales team.Respond to complaints and resolve issues aiming to customer contentment.Collaborating with colleagues to share insights and best practices for improving customer support.