Senthilkumar Palanivel

Experience

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  RK System Computer Sales & Services, Tiruvarur

  May 2006 - Nov 2007

  Customer Support Engineer

   Work experience involved Diagnosing and Solution providing for all branded Products like Desktops, Printers. Giving Technical support to customer’s calls and maintain the AMC customers to retain. Install, configure and maintain network components. Troubleshooting the Network and Boot problems. Solving the Software and Hardware problems in the servers and PC's. Support Hardware Related issues and Coordinating with the respective Vendor.

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  SRCS, chennai

  Dec 2007 - May 2011

  Customer Support Engineer

  Site – Avant-Garde Engineers & Consultants (P) Ltd, Chennai (April 2010 –May 2011) Maintaining 3 server and 150 computers and accessories. Managing Antivirus Server (Symantec End point Protection Manager Console) Managing client mails- Lotus Notes. Providing support to the hardware and network solution.Site – RKHS-A Group of SODEXO, Chennai (December 2007 –March 2010) Managing windows 2000 server Primary Domain and additional domain. Install and configure SQL server on Windows 2003 Configuration SQL server application and manage SQL package to all clients  Backup and Restore ADS , user data and SQL Server data using Microsoft NTBackup Utility. Maintaining 3 server and 100 computers and accessories. Managing users profiles ,Configuring & handling the Microsoft Outlook ,Outlook Express Show less

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  Mukesh Infoserve Pvt. Ltd

  May 2011 - Apr 2012

  Customer Support Engineer

  Site – Magna Closures Automotive (P) Ltd, Chennai. Actively monitor and administer system resources, logs, disk usage, scheduling backups and restore. Set up Quotas for the user accounts & limiting the disk space usage. Daily management / monitoring, assignment and resolution of tickets in Remedy, and coordination with Regional colleagues & external Service providers. Managing client mails- Lotus Notes. Managing Antivirus Server (Symantec End point Protection Manager Console) Day to Day support for Backup ADS , user data and SAP Server data using Symantec backup exec2010 Utility Responsible for maintaining & troubleshooting the RSA token like junos pulse like VPN. Responsible for maintaining & troubleshooting the ISP internet, MPLS issues. Responsible for maintaining & troubleshooting the network printers. Responsible for maintaining & troubleshooting the CCTV camera & HR attendance system Show less

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  MAGNA AUTOMOTIVE INDIA PRIVATE LIMITED

  Jun 2012 - now

  Sr. IT System Administrator

   Monitoring, preventative maintenance, OS and application patching, and managing datacenter. Administering windows server 2019, 2016, 2012 R2, 2012 & 2008, Active Directory Services, DNS, DHCP, Group Policies, Creating users, group, IP Address Management , DFS, cluster Planning, managing and Installation VMware ESX 6.5 and 5.5 server, Installation and configuration of virtual center database and installation of VMware infrastructure virtual machine. Migrating the Virtual Machines from one host to anther host by using V Motion technique Configuring Resource Pool, Alerts, and Alarms Working with Templates and Clones & Deploying Virtual Machine from Templates. Creating HA and DRS Clusters and implemented FT. Configure primary and secondary DNS Zones, configure stub zones, create and configure DNS records including DNSSEC, DNS socket pool.  Created automated solution using Windows PowerShell to manage the backup of the primary file server\Group policy Experience on server health checks and server monitoring. Provide 24*7 rotation production support and performed changes during tech window. Work and update tickets on our ticketing system. (Matrix 42 IT service desk software) Manage User accounts, Files and Print servers in multiple Windows environment  Monitoring and Using Nexthink finder for all system performance purpose.  Ensure all Servers and clients are updated with critical Microsoft patches (WSUS).  Maintaining Antivirus Server Trend micro office scan 11 end point protection. Maintains inventory of equipment and parts as well as documentation of vendor activities. Developing and documenting policies and procedures for IT and IT security needs for ITGC audit. Understand application requirements of the clients and provide specifications to software developers. Show less