Melhem Saab

Experience

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  Self-employed

  Jan 1997 - now

  Music Composer

  I am a Lebanese poet, songwriter, composer & music arranger.Member of Sacem Lebanon and Sacem International (Société des auteurs, compositeurs et éditeurs de musique).Biography link:https://m.facebook.com/story.php?story_fbid=180883815417579&id=180846235421337

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  Maestro s.a.r.l.

  Jan 2000 - Mar 2002

  Administrative Assistant Manager

  Responsible of all Marketing Products (CD Covers, Posters, Booklets …). - Responsible of the Distribution Channel for all Kind of Cassettes, CDs and DVDs. - Project Management - Directing & Editing Video Clips. - Contacts with Suppliers and Customers. - Assisting in all Managerial meetings.

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  Clover Brokers

  Apr 2004 - Jan 2005

  Damage Insurance_Technical Officer

  - Technical Officer - Damage Insurance - Underwriting ((Fire - General Insurance) - Car insurance Issuance - General claims files' studies

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  Bank of Beirut

  Feb 2005 - Jan 2020

  Head of Contact Center / Supervisor

  A senior professional with many years of progressive experience in the banking industry. Key areas of expertise includes: Electronic Banking Management, Contact Center Management, People Management, Customer Relationship Management, Quality Assurance, Strategic Planning, Effective Communication & Negotiation Skills, Business Process Reengineering, Policy Implementation, Research/Development, Product Development/Launch, Project Management, Risk Management & Control, Cards Maintenance, Customer Service & Relations and Training/Development. - Managing & supervising a team of 50 employees.- Project Management for E-Banking & Contact Center projects. - Contact Center Management.- Business & System analysis.- Product Development and Process Reengineering.- People Management.- Generating performance & statistical reports.- Suggest Contact Center / E-Banking activities processes and strategic plans. - Ensure the correct implementation of contact center strategies within the set standards. - Establish work priorities and tasks with supervisors.- Collaborate and coordinate with concerned internal & external entities regarding Contact Center tasks & objectives.- Overview and present key performance results to the management.- Manage & Control all functions of the Contact Center / E-Banking Department. Show less

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  BankMed

  Jan 2020 - Sept 2023

  Head of Contact Center

  Contact Center Manager

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  Suyool

  Oct 2023 - now

  CCM