Soumik Basu

Experience

• 

  Taj Hotels

  Jul 2008 - Jan 2011

  - Managing the workflow for smooth operation.- Assigning task to associates depending on their accumen.- Supporting & Monitoring the associates.- Cashiering - Assisting in Check In & Check Out. - Handling telephone calls and guest quiery.- Maintaining Records.- Basic Cashiering- Assisting in Concierge services. - Gathering knowledge on Company Policy & SOP.- Learning from Experienced Staff.- Assisting in Daily Operations.

  • Guest Service Supervisor

    Nov 2009 - Jan 2011

  • Front Office Trainee (Associate)

    Nov 2008 - Nov 2009

  • Hotel Operations Management Trainee(HOMT)

    Jul 2008 - Oct 2008
• 

  Taj Hotels

  Jun 2013 - Nov 2021

  - Optimizing on Incremental Revenue.- Keeping check on Statutory Audit requierment.- Documentation of daily proceedings.- Regular Front Office operation i.e. room blocking, Co ordination with other dept, Cashiering, capturing Guest Preferences, addresing to issues as and when it demands etc.-Continuous review of SOP adhearance and Suggest changes when required.- Tranning- Improve Guest Loyalty with Smooth Movement, Creating Memories. - Sharing and Impliment Best Practices

  • Front Office - Executive erstwhile (Guest Service Officer)

    Jan 2011 - Nov 2021

  • Cross Expossure - Taj Mahal

    Jun 2013 - Jun 2013
• 

  Radisson Hotel Group

  Mar 2022 - Apr 2022

  Duty Manager

  - Work with management to assess and improve processes and policies. - Monitor and report on revenue and cash flow. - Uphold and enforce company policies. - Train new hires. - Address employee complaints or performance issues as needed. - Check in with employees regularly to determine satisfaction. - Schedule shifts. - Ensuring that security and safety regulations are met. - Handling customer and employee issues. - Help management create the department’s budget. - Address customer issues and complaints. - Keep track of monthly, quarterly and yearly goals. - Overseeing operations, including maintenance, cleanliness and efficiency. - Schedule regular maintenance and cleaning of facilities. Show less

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  Accor

  Oct 2022 - Jan 2023

  Duty Manager

  Accomodation Operation - The Living Adventure managed by ACCOR

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  ITC Infotech

  Mar 2023 - now

  • BAU Opera Level-2 Support

    Aug 2023 - now

  • Opera V5 (On-Prem + Hosted), Opera Cloud & FRS Context Handling

    Jul 2023 - Aug 2023

  • PMS Deployments - Cloud Migrations

    Mar 2023 - Jul 2023