Deep Enrich
Jorge Araya Estrada
Customer Service Specialist
103 followers
Moravia, San Jose, Costa Rica
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About me
Senior Product Support Engineer at Zscaler
Education
Universidad de Costa Rica
2017 - 2018CCNA tecnico en redes
Experience
Sykes Enterprises, Incorporated
Jan 2017 - Jun 2019Customer Service Specialist
SYKES Costa Rica
Jun 2019 - Feb 2024VPN Engineer at Cisco TAC
Mar 2020 - Feb 2024Hardware Engineer at Cisco TAC
Jun 2019 - Mar 2020
Foundever
Feb 2024 - Dec 2024VPN Technical Leader• TO HANDLE CRITICAL ESCALATIONS, RESOLVING COMPLEX ISSUES PROMPTLY AND EFFECTIVELY.• TO CREATE AND DELIVER TRAINING PROGRAMS FOR NEW HIRES AND EXISTING TEAM MEMBERS, FOCUSING ON VPN PROTOCOLS, SECURITY MEASURES, AND EMERGING TECHNOLOGIES.• COLLABORATE WITH CROSS-FUNCTIONAL TEAMS TO GATHER REQUIREMENTS AND TROUBLESHOOT COMPLEX ISSUES, INTEGRATING CUTTING-EDGE TECHNOLOGIES TO ENHANCE DATA PROTECTION AND OPTIMIZE USER EXPERIENCE.
Zscaler
Dec 2024 - nowSenior Product Support Engineer
Licenses & Certifications
- View certificate
Zscaler Zero Trust Certified Associate
ZscalerDec 2024
- View certificate
Zscaler Digital Transformation Administrator
ZscalerDec 2024 - View certificate
CCNA
CiscoJan 2020 - View certificate
Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)
CiscoJan 2020 - View certificate
Cisco Certified Network Professional Security (CCNP Security)
CiscoJul 2023
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