Joyce Anne Cando

Experience

• 

  St Lukes Medical Center

  Sept 2012 - Mar 2014

  Customer Service Agent

  Transferring of calls to different departments and centers within St. Luke's Medical CenterAnswer customer inquiries.Filing of mobile, long distance nad international calls.Collection and remittance of payment for the calls.Fax documentsPaging of emergency cases and cituations.

• 

  AirPhilippines Corporation

  Apr 2014 - Jul 2016

  Customer Service Agent

  • Facilitate the check-in process at the check-in counter• Assistance in the boarding gate – Sweepers, Queue Management, Baggage Interception, Releasing of Busses• Assists passengers in the event of flight disruption• Assist passengers with connecting flights, short connecting passengers and passengers who missed their flight.• Arrival assistance – Answering baggage query from passengers. Handles baggage irregularities and baggage claims• Weight and balance of the aircraft and ensure the safety of each flight. Show less

• 

  Ingram Micro

  Oct 2016 - Nov 2019

  Customer Support Associate

  • Ensures delivery of excellent customer service through accurate processing of customer requests, communication, and coordinating with other departments to resolve inquiries.• First point of customer contact for investigation of invoice discrepancy, return of product, tracking of orders, etc.• Answer urgent calls for delivery inquiries, missed deliveries, incorrect address, rescheduling, incorrect item received and missing items.• Investigate claims and issue Return Materials Authorization (RMA), issuance of credit note.• Filing of courier claims for missing and damaged deliveries Show less

• 

  BHP

  Nov 2019 - now

  • Inventory Analyst

    Jul 2023 - now

  • Inventory Planner

    Nov 2019 - Jan 2024