Jamesha Russell

Experience

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  Target

  Jan 2018 - May 2019

  Sr. Specialist TCOM Guest Services

  • Provided a Target branded experience with every contact by engaging the guest via live chat in order to deepen the relationship and drive loyalty.• Provided creative resolutions for handling escalated guest issues related to merchandise orders.• Interacted with key business partners and vendors to effectively handles and resolve guest concerns. • Maintained performance standards and goals related to performance, offers and quality service.• Provided support for internal team members regarding policy/procedures and system functionality• Operated system that included Salesforce, Workday, and Microsoft Office Show less

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  Topline Federal Credit Union

  Jun 2019 - Aug 2019

  Member Services Representative

  • Handled member inquiries regarding technical account concerns and discrepancies that included account usage, services and products.• Responded to member request for information concerning interest rates on savings, credit cards and loans.

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  CenterPoint Energy

  Oct 2020 - Apr 2021

  Customer Service Representative

  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.• Provided primary customer support to internal and external customers.• Clarified customer issues and determined root cause of problems to resolve product or service complaints.• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.• Updated account information to maintain customer records.• Answered product and service questions, suggesting other offerings to attract potential customers. Show less

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  Thomson Reuters

  Aug 2021 - Apr 2022

  Product Support Representative

  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.• Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions.• Determined customers' needs and desires by specifying research needed to obtain market information.• Developed and updated databases to handle customer data.• Sought ways to improve processes and services provided.• Effective liaison between customers and internal departments.• Followed up with customers about resolved issues to maintain high standards of customer service.• Responded proactively and positively to rapid change. Show less