Frank Hernandez MPA

Experience

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  El Paso Fire Department

  Jan 1995 - May 2010

  Lieutenant
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  El Paso Convention Center

  May 2010 - Dec 2012

  Safety and Security Manager
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  El Paso Downtown Management District

  Dec 2012 - Apr 2019

  Operations Manager

  • DMD program management as it relates to the physical environment, including oversight of special event permitting, downtown facade program, downtown security and sanitation operations, DMD related maintenance, and supervision of sanitation crews and cleanup operations; assist with maintenance and physical condition of downtown; assures safe operational practices including fleet management• Manages public improvement projects and special event permit processing; assist in contract management• DMD account management and general office administration; oversee purchasing/procurement and budget/financial records; oversee records management• Assist the Executive Director in implementing the Board’s policies, procedures, goals and objectives; act as manager on duty and provide front-line support as needed in all areas of operations• Assist with developing and maintaining partnerships and relationships with the City and other entities Show less

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  U.S. Census Bureau

  Apr 2019 - Mar 2020

  U. S Census Bureau Partnership Specialist

  Responsible for planning, developing, and coordinating the partnership agreements with federal, tribal, state, local government, and/or local businesses and community groups to develop specific strategies to eliminate enumeration barriers in specific regions in support of the Decennial Census • Plan, develop, and coordinate the partnership agreements to ensure activities at all levels are carried out, resolves problems encountered, and determines the need for renegotiation • Address questions, concerns and issues related to current and potential partners and stakeholders • Establish partnership agreements with federal, state, local, and tribal governments, and/or local businesses and community groups to develop specific strategies to eliminate enumeration barriers in specific regions in support of the Decennial Census • Develop presentations, give briefings, conduct meetings and promote partnerships with various governments, local businesses and community groups Show less

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  El Paso HERO (Highway Emergency Response Operator)

  Mar 2020 - Mar 2021

  HERO Training Manager

  Responsible for the coordination of employee training programs. Consults with management regarding training needs of the organization, coordinates with outside vendors, ensures availability of all training materials and ensures that all employees are aware of training requirements. Assists in other administrative and budgeting tasks associated with training programs. Must stay abreast of new training methods and determine relevancy to company employees. Familiar with a variety of the field's concepts practices, and procedures. Relies on experience and judgment to plan and accomplish goals along with a certain degree of creativity and latitude. Show less

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  Serco

  Mar 2021 - now

  Project Manager

  Responsible for all aspects of the El Paso, Texas TxDOT Highway Emergency Response Operator (HERO) program includingdaily operations, personnel, equipment, planning, safety policies, and logistics• Oversee procurement, preparation, distribution, and use of operational equipment, personal protective equipment andconsumables associated with the HERO program• Prepare correspondence, reports, policy and procedure recommendations, schedules, forms, presentations, trainingmaterial, personnel management documentation, and electronic communications• Responsible for the development and maintenance of operations manuals and standard operating procedures/guidelines• Implementation of Serco’s performance management process delivering required actions and initiatives as required• Implementation of best practice initiatives consistent with Traffic Incident Management operations• Establish proactive approach to reducing the Incident Timeline• Have 24/7 regional on-call responsibilities• Establish the standard operations proficiency level for all HERO program positions• Coordinate training for the development of programs and training to enhance personnel job skills• Serve as resident HERO subject matter expert• Provide operational enhancement recommendations for equipment/technology modifications/upgrades• Coordinate with public information personnel on issues related to citizen complaints and inquiries, public informationdissemination, and media interaction• Serve as the point of contact for all HERO-related visits, media events, and tours• Facilitate performance metrics reporting of HERO operations• Serve as member of emergency operations staff during inclement weather, natural disaster, or security-related events• Maintain current library of appropriate reference material• Participate in meetings, seminars, conferences, and committees as appropriate and assigned• Is able to effectively communicate verbally and in writing in the English language Show less