Dion Phillip D'Mello

Experience

• 

  CP HOTELS LIMITED- Skydome Hotel- Cafe on the Green

  Apr 1997 - Mar 1998

  Manager

  In-charge of the Cafe on the Green Restaurant, Bar and Room Service.

• 

  CN Tower-360 Revolving Restaurant

  Apr 1998 - Aug 1998

  Manager

  Overseeing the lunch and dinner service aspects of the 360 Revolving Restaurant with an average sales turnover daily of $40,000 (Unionized environment).

• 

  Taco Bell (TB Foods)

  Aug 1998 - May 2000

  General Manager

  Managed entire store operations of this $2.5 million franchise. Responsibilities and performance expectations for this Quick Service restaurant were the same as for Wendy's above.

• 

  Wendys Restaurants of Canada PLC

  May 2000 - Jul 2017

  General Manager

  Managed the daily operations of busy Wendy's restaurants at various locations where annual sales ranged from $1.4 to $2 million. • Ensured sales, profits, customer satisfaction and human resource management objectives were achieved while operating within all company guidelines and following all business practices.• Ensured all food safety procedures were executed according to company policies and health/sanitation regulations as well as taking corrective actions, as appropriate.• Maximized sales goals versus budget and versus prior year, including the monitoring and execution of national and local marketing programs. Developed local store marketing plans. Managed assigned store requirements for new product rollouts with store management to ensure the continual improvement of Quality, Service and Cleanliness standards, including the monitoring of food product quality. Monitored and ensured total store “Service Excellence” including “Customer Courtesy” standards are met. Implemented corrective actions as required.• Ensured proper staffing levels were achieved. Maintained an ongoing system for the recruitment, liaised with agencies running Government sponsored recruitment programs, recognition and retention of store management. Developed crew and management staffing plans to maintain management stability. Ensured the execution of quality, timely performance feedback, performance management and performance reviews for all level of store management with in the district.• Developed individual development plans for all direct reports to maximize their contributions and future promotability. Provided training and development to the restaurant managers using established systems and practices. Exceeded restaurant goals in all key operations metrics. Show less

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  CLS Catering/LSG Sky Chefs

  Jun 2018 - Feb 2019

  Operations Supervisor

  Supervised the entire production area which catered to 24 airlines and Starbucks. Areas of responsibility included the airline food production floor, retail production, receiving, warehousing, galley, transportation, quality control, food safety. Supervised approximately 40 unionized production staff per shift and approximately 60 other support staff. Liaised with airline personnel regarding catering concerns.

• 

  Optima Management / Makee Foods O/A Wendy's

  Feb 2019 - now

  General Manager

  Took over a store where there were challenges with respect to a trained Management team that could meet Wendy's standards of service. Along with the usual General Manager duties such as scheduling, hiring, training, etc. I also run shifts given the aforementioned challenges. With my long experience at Wendy’s Restaurants, I am slowly turning around the store such that we are beginning to meet Wendy’s standards.