Miriam Cortez

Experience

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  Mueller Energy

  Apr 2003 - Oct 2003

  Customer Service Representative

  High-volume outbound telemarketing using company leads. Followed-up with prospects and enrolled customers into various electronic billing programs.

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  SI Technologies

  Apr 2005 - Oct 2005

  Receptionist

  Managed high volume calls and provided customer service. Provided customers with tracking numbers & freight charges. Updated the sales scorecard weekly. Data Entry; entered new customers and maintained existing customer data. Stuffed and posted invoices and general mail. Also helped accounts payable with voucher and debit memo processing, matching invoices with receivers, and checking against inspection report. Ordered office supplies as needed and lunch for meetings. Promoted to Sales Support Representative at Vishay Transducers (formerly SI Technologies). Show less

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  Vishay Intertechnology, Inc.

  Oct 2005 - Jul 2008

  Sales Support Representitive

  Managed Inbound/outbound calls. Maintained relationships with existing customers in order to maximize sales goals. Priced and quoted inventory delivery or production lead times. Processed and managed customer sales orders. Cross referenced parts for customers for a different brand or depending on the application. Maintained customer blanket orders and reported monthly for order updates, lead times, or credit issues. Tracking shipments and parts for return evaluations, warranty, or repairs (RMA).

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  Bankruptcy Alternitive Services

  Aug 2008 - Nov 2011

  Debt Settlement Negotiator

  As a CSR I managed high volume of inbound/outbound calls from clients and answered with questions regarding debt settlement program, collection letters, summons & complaints, settlements offers, rescheduled payments, cancellations, refunds, and maintained client information up to date. As a debt negotiator, I negotiated with creditors, collection agencies, and law firms to achieve the lowest settlement on behalf of the client. Calculated and coordinated settlements based on clients available funds. Processed settlement payments with the collectors. Consistently exceeded weekly/monthly goals. Show less

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  Aphex Processing Center

  Dec 2011 - Sept 2012

  Debt Settlement Negotiator

  High volume inbound/outbound calls with creditors, collection agencies, and law firms to negotiate the lowest settlements possible on behalf of our clients. Monthly follow up calls to maintain client relationships. Calculated and coordinated settlements based on clients available funds. Self motivating to maintain weekly/monthly goals.

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  Cortez Household

  Oct 2012 - Sept 2018

  Homemaker

  I manage a household of five and am raising three succeeding teenagers. Skills included: managing people, multi-tasking, communication, persuading, listening, research, organization, collaboration, negotiations, scheduling, budgeting finances, volunteer work and community involvement.

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  Miriam's Daycare

  Oct 2012 - Sept 2018

  Childcare Provider

  Provided organized childcare services for newborns-kids 5yrs. that included scheduled activities like education, nutrition, playtime and outings.

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  Lincoln Financial Group

  Aug 2019 - now

  Director Of Client Service

  Assistant to Certified Financial Planners (CFP®) by providing concierge service to VIP clients.