Liubov Semjonova

Experience

• 

  Prince Group

  Apr 2011 - Aug 2015

  Human Resources Manager

  Work with people. Solving issues related to problems that arose when working with clients. Solution of administrative issues.

• 

  Transcom

  May 2017 - Jul 2019

  Technical Support Specialist

  Provide swift and professional customer service to clients at a high quality level over the telephone or via online chat. Fulfillment of additional agreements in the course of the regular work process.

• 

  Kuehne+Nagel

  Jul 2019 - now

  As an ID Business Analyst: • Helping business implement technology solutions in a cost-effective way by determining the requirements of a use case and communicating them clearly to stakeholders, facilitators and partners - Requirements management • Writing the user stories in Jira • Supporting and performing the acceptance testing • Creating detailed functional specifications and documentation. As a Delivery lead my responsibilities are to: • Ensure that blockers are addressed immediately by the team so that they are timely resolved • Manage flow on epic level together with the Product Owners and other Delivery Leads • Understand and communicate capabilities and manage delivery risks • Help the Development Team to find and adjust meaningful policies for their processes. • Ensure that work and progress on it is visiualized and communicated in a meaningful way. • Support the Business Area Product Owner regarding the Business Area Backlog • Jointly with the Business Area Product Owner and the Development Team owns responsibility for managing non-scope related work (continuous refactoring, bugs, reducing technical debt...) Show less

  • Team Lead / Delivery Lead

    Aug 2023 - now

  • IT Business Analyst / Delivery Lead

    Nov 2022 - Aug 2023

  • IT Support Engineer

    Jul 2019 - Nov 2022