Isma Irwan Raslan

Experience

• 

  The Emperor Hotel Malacca

  Aug 2004 - May 2007

  Food and Beverage Supervisor

  -To handle buffet & ala-carte order for coffee house-To handle banquet service for in-house function-To log in daily report

• 

  Singtel

  Sept 2007 - Nov 2007

  Customer Service Officer

  -Part time job.-To retrieve phone number for Singtel costumer.-To handle costumer complaint about network.

• 

  CTOS Data Systems

  Dec 2011 - Jul 2012

  Data Entry Operator

  -Part time basis.-Prepares source data for entry by opening and sorting mail; verifying and logging receipt of data; obtaining missing data.-Records data by operating data entry equipment; coding information; resolving processing problems.-Protects organization's value by keeping information confidential.Accomplishes department and organization mission by completing related results as needed.

• 

  The Manhattan FISH MARKET

  Nov 2012 - Nov 2016

  • Identify and delegate responsibilities to shift leader and staff to ensure objectives are met and excellent service is consistent achieved.• Provide coaching and feedback to managers and staff and assess performance on and ongoing basis.• Implement new company policies and procedures by developing plans and instructing staff• Manage the restaurant to meet or exceed standards in food quality, safety, and cleanliness• Assist in new menu implementation• Train and coach staff on guest services principles and practices.• Monitor and maintain the Micros POS System.• Effectively manage the restaurant in the absence of the Restaurant Manager.• Solicit guest feedback to understand the needs and wants of customers.• Provide direction to shift leader, and staff to achieve goals• To monitor product and labour costs to remain within goals. Show less -Supervise and participate in kitchen and dining area cleaning activities.-Resolve customer complaints regarding food service.-Train workers in food preparation, and in service, sanitation, and safety procedures.-Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.-Assign duties, responsibilities, and work stations to employees in accordance with work requirements.-Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards. - Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems.-Record production, operational, and personnel data on specified forms. -Schedule parties and take reservations. Show less

  • Assistant Restaurant Manager

    Dec 2014 - Nov 2016

  • Restaurant Supervisor

    Nov 2012 - Nov 2014
• 

  Village Grocer

  Mar 2017 - Nov 2017

  Cafe Manager

  -Monitoring all F&B operation such as Cafe,Bakery & Hot Kitchen.-Assisting others HOD on operation detail.-Preparing costing for new food promotion

• 

  Seoul Garden Group

  Nov 2018 - Mar 2020

  Assistant Restaurant Manager
• 

  Binasat Communications Berhad

  May 2020 - now

  Logistics Assistant