Ramy Ayoub

Experience

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  Hilton Hurghada Long Beach

  Aug 2009 - Oct 2011

  Front Desk Receptionist

  • Receive guests to the hotel by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone.• Inform guests of the services and accommodation rates in the hotel, make reservations for guests according to their needs.• Engage with each guest as unique individual and listen attentively to their requests.• Build good relationship with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel. Show less

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  The Oberoi Resort

  Jun 2012 - Apr 2013

  Guest Service Agent

  • Greet arriving guests and registering them include checking guest in and out of rooms.• Assisting guest in anything they may need and deliver outstanding guest service and financial profitability.• Answer telephone calls from guests seeking to make or cancel hotel reservations• Answer guest requests for assistance and coordinate with housekeeping, bell service, staff and management to fulfill guest requirements.• Dealing with irate guests and find ways to resolve issues to the guest's satisfaction. Show less

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  Old Palace Resort Sahl Hasheesh

  Dec 2013 - Oct 2016

  Front Office Shift Leader

  • Welcome guests, whether on the phone or in the hotel, and ensure that the check-in and check-out operations are performed to the highest standards.• Responsible for the effective and efficient running of operations and provision of all services of the hotel on a shift basis.• To ensure that the quality of service delivered by all the hotel Team to guests consistently meets and exceeds company standards at all times.• Listen to the guest at all times; strive to answer all requests from guests as quickly as possible. Deal with customer complaints in and effective and efficient manner. Show less

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  Sharaf Electronics LLC

  Apr 2017 - Jul 2018

  Customer Service Representative

  • Greet, welcome the customers.• Deliver the right information to customer from the source of information, following the knowledge inquiry guidelines.• Ensure Consistency and standardization in service delivery.• Build sustainable relationships and trust with customer accounts through open and interactive communication.• Handle customer complaints, provide appropriate solutions and alternatives follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents.• Identify and assess customers’ needs to achieve satisfaction. Show less

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  Du

  Aug 2018 - Feb 2020

  Retail Sales Executive

  • Act as the customer interface representing du’s brand values whilst maximizing sales revenues and providing excellent level of customer service in the retail channel across the UAE.• Identify customers needs and expectations and serve them in a friendly manner demonstrating du’s brand values at all the times.• Deliver exceptional customer service through retail experience by providing information on all of du’s products and services to help the customer to make suitable choices.• Achieve the individual agreed quantitative sales targets for different product and services.• Contribute to the agreed team quantitative sales targets.• Ensure that all policies and procedures are adhered to, including Retail Sales and company specific policies and procedures.• Handle different forms of payments including cash and credit cards, ensuring adherence to the agreed policies and procedures at all the times.• Provide feedback for continuously improve the overall customer experience.• Provide full range of after sales services and seek first step resolution whenever possible on any issues. Show less

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  Old Palace Resort Sahl Hasheesh

  Aug 2020 - Jan 2024

  • Supervising daily front desk activities according to the established guidelines.• Train and guide front desk team to provide high quality service for all guests.• Resolve guest issues and complaints to ensure guest satisfaction.• Ensure that area is maintained clean, neat, safe and organized.Identify process improvement to achieve financial and service goals.• Plan shifts schedule and duties based on business forecast.• Provide feedback to the team members on their performance and improvements. Show less • Ensure the smooth running of the operation on a day t o day basis in a proactive manner.• Support and assist all front office sections.• Ensure that all guests receive prompt, cordial attention and personal recognition and resolve related problems.• Maintain appropriate standards of conduct, dress, uniforms, hygiene, appearance, and posture for all departmental employees.• Ensure that all departmental information is kept accurate and up to date.• Inspects guestrooms on a daily basis.• Responds promptly to any operational requests from front office and other hotel departments. Show less

  • Assistant Front Office Manager

    Aug 2021 - Jan 2024

  • Duty Manager

    Aug 2020 - Aug 2021