Felix Oloyede

Experience

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  Nigerian correctional Service

  Aug 2019 - Jun 2022

  Information Technology Support Officer

  Responding to and resolving technical issues and inquiries raised by employeesDiagnosing and resolving hardware and software problems, such as computer crashes, printer issues, or software glitches.Installing, configuring, and maintaining hardware and software components.Assisting with network-related problems, including connectivity issues, Wi-Fi problems, and network device configuration.Performing routine system maintenance tasks like updates, patches, and backups to ensure system reliability and security Show less

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  Punch Newspapers

  May 2022 - Jul 2023

  Digital Data Analyst

  Designed and implemented complex ETL (Extract, Transform, Load) processes to cleanse and prepare data for analysis, ensuring data quality and consistencyManaged and optimized database performance, improving query efficiency and reducing response timesContributed to the design and implementation of the data warehouse architecture, facilitating centralized data storage and streamlined accessResponsible for analyzing, interpreting, and presenting data related to digital news platforms, user behaviour, and other online activities to help organizations make informed decisionsAnalyzed large datasets to identify trends, patterns, and correlations that provide insights into user behaviour, engagement, and preferencesApplied statistical and analytical methods to derive meaningful conclusions from dataTracked and measured key performance indicators (KPIs) relevant to digital news platforms, website performance, user acquisition, conversion rates, etc.Created dynamic and visually appealing dashboards and reports using Power BI, translating complex data into actionable insights.Enhanced reporting accuracy by implementing advanced KPIs, resulting in a 25% reduction in reporting errors.Produced monthly reports with Power BI, reducing report creation time by 50% while increasing data accuracy and visibility for stakeholders. Show less

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  Unity Bank Plc

  Jul 2022 - Sept 2023

  Business Support Analyst

  Generate regular reports for management, highlighting trends, risks, and opportunities, and providing actionable recommendations.Collaborate with business units to identify areas for improvement and implement data-driven solutions to enhance overall performance.Utilized Transact-SQL and SQL Server Integration Services (SSIS) to extract data from various sources, including databases, APIs, and flat files.Produced interactive and insightful reports using SQL Server Reporting Services (SSRS) for stakeholders, incorporating key performance indicators (KPIs) to track business goals.Designed and implemented complex ETL (Extract, Transform, Load) processes to cleanse and prepare data for analysis, ensuring data quality and consistency.Assisted in gathering, documenting, and analyzing business requirements for various projects, ensuring alignment with organizational goals.Conducted market research and competitive analysis to support strategic planning initiatives.Participated in the design and implementation of process improvements, resulting in a 15% reduction in project completion time.Utilized strong problem-solving skills to diagnose and resolve complex technical issues, achieving an average resolution time of 15 minutes.Proactively identified and mitigated potential issues, resulting in a 50% decrease in critical incidents.Developed and maintained comprehensive documentation of support processes, technical specifications, and troubleshooting procedures, ensuring consistency and accuracy. This reduced onboarding time for new support team members by 35% through the creation of a detailed knowledge base.Managed and tracked incoming support requests through a centralized system, achieving a 20% increase in request visibility and accountability Show less