Forrest Copley

Experience

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  United States Air Force

  Aug 1991 - Aug 1997

  Radar Tech & Space Systems Maintenance Tech

  137th Space Control Squadron – Space Systems Maintenance Tech (top secret clearance) 138th Air Control & Warning Squadron – Radar Tech (secret clearance)Calibration/maintenance/repair of, and subordinate mentoring on, mission critical equipment.Daily updates of encryption codes and ephemeris data.

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  Electronic Fab Technology Corp E.F.T.C.

  May 1993 - Oct 1996

  Production Tech, Engineering Tech

  Repair of low & high volume electronic assemblies for: PC, server, printer, medial, robotic, power, tape, magneto-optical.Lead test area for ISO 9002 cert, and worked closely with line supervisors correcting manufacturing defects via process and training.ICT test parameter fine tuning.

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  Octagon Systems

  Oct 1996 - Sept 1999

  Validation Engineer

  Performed all HALT/HASS/EMC/CE/UL/ESD testing activities for embedded PC products.Designed and performed LOB audits for engineering and production areas for ISO 9001 certificationHardware debug of new x86, analog/digital, I/O product designs.

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  Polycom

  Sept 1999 - Jul 2010

  Systems Integration Engineer, Engineering Manager

  Engineering Manager Managed Innovox/Readivoice conferencing bridge PaaS offerings to partners.Responsible for multimillion dollar budget for carrier class hardware (Innovox) and software (ReadiVoice) development.Ownership of integrating Polycom's existing products into the CMA/DMA product dev environments.Interim project manager during times of corporate flux.Orchestrated all certification testing activities for PSTN and VoIP bridge products, including the transition to RoHS for sale into the EU.Migrated Engineering from waterfall development model to scrum model.Tracked HW field failures and made appropriate part substitutions to production designs. Systems Integration Engineer Voyant(start-up company)/Polycom Inc.Responsible for the quality all HW products: Allegro, Sonata, and Innovox, conferencing platforms.Increased manufacturing throughput 10 times, doubling test coverage, and lowering labor costs by 50%.Designed and performed LOB audit for production area for ISO 9001 certification Show less

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  Oracle

  Nov 2010 - Apr 2020

  * Developed a unique algorithm which sent commands from a local laptop to more than 10,000 global servers, enabling their status to be followed in near real time * Upgraded and maintained all hardware for a site of 3,000 units, maintained 99% uptime on Oracle and non-Oracle servers* Introduced Intel vPro technology in 500+ classrooms globally, achieving 99% uptime for 6,000+ desktop PCs in 30+ countries which was a significant increase from 82%* Initiated a pilot test on 2 desktops with the INTEL Management Engine; its success eliminated the need for the KVM system which reduced costs while increasing user productivity Show less

  • UCC Solutions Design Engineer

    Mar 2017 - Apr 2020

  • Senior Technical Support Engineer

    Aug 2014 - Feb 2017

  • Senior Systems Administrator

    Nov 2010 - Jul 2014
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  HP

  May 2020 - Oct 2023

  * Led and directed 24 software development engineers and 3 software quality engineers on a global scale to support sustainable operations* Managed a $10 million portfolio of 4 projects; delivered 100% on project milestones by cultivating high psychological safety where direct feedback was valued * Wrote, reviewed, categorized, and prioritized Jira stories and acceptance criteria as a SME based on product specification, sales, and customer requirements* Led a project team to create a private, on-premises video conferencing solution; maximized project efficiency by allowing engineers to select tasks to their strengths and interests.* Built and developed large scale infrastructure and distributed systems* Trained and mentored teams and routinely asked to explain complex technical concepts with diverse audiences* Developed enhanced features and operability of legacy products and merged products into a solution offering for NATO Show less

  • Engineering Project Manager & Scrum Master

    Mar 2021 - Oct 2023

  • Senior Software Quality Assurance Engineer

    May 2020 - Feb 2021