Amanda Mtshali

Experience

• 

  Eminent entertainment

  Jan 2018 - Jan 2019

  Sales And Marketing Specialist

  My duties as per market related description: - Client relationships- Customer service- Studying new products and services- Meeting sales goals- Product knowledge- Develop customized selling strategies- Educate consumers on product features- Market analysis

• 

  The Music Imbizo

  Aug 2018 - Aug 2020

  Social Media Assistant

  My duties as per market related description included:- Fulfilling tasks set out by supervisors from several departments.- Attending meetings and taking minutes.- Performing research at a supervisor's request.- Creating content to promote the conference. - Providing guests with assistance during the conference

• 

  Hookah Gang Worldwide

  Apr 2019 - Apr 2020

  Branch Manager

  As the Brand Manager my duties consisted of the following market-related duties: - Improving sales- Research local market conditions- Developing and motivating branch employee performance- Maintain strong customer relationships- Hire new employees- Leadership and team management - Meeting set goals and metrics - Train employees and evaluate their performances- Continual operations for the Durban Branch

• 

  Harcourts Equity

  Jan 2022 - Jun 2023

  Content Creator

  My duties as per market-related description: - Create and publish engaging content for social media (Facebook and Instagram)- Conduct research to stay up-to-date with industry trends and best practices.- Collaborate with other teams such as marketing and design to create content that aligns with the company's goals and brand identity.- Develop and maintain an editorial calendar to ensure consistent content production and timely delivery.- Optimize content for search engines and social media platforms to increase visibility and reach.- Analyze content performance metrics such as views, engagement, and conversion rates to inform future content strategies.- Edit and proofread content for accuracy, grammar, and style.- Stay up-to-date with digital marketing trends and technologies to continuously improve content creation skills. Show less

• 

  Outworx Contact Centre

  Sept 2023 - Dec 2023

  Customer Service Representative

  Offering assistance to customers to ensure they find the right product/service.Communicating with customers by email, phone, and face-to-face.Investigating and solving customer problems; are rather easy, but you will occasionally face a complicated issue.Refer customers to senior staff when necessary.Provide customers with refunds.I created new feedback procedures for clients or improved upon the existing model.Learning about the company’s products/services and remaining updated with any changes.Meeting with management to discuss possible improvements to the company’s customer service. Show less

• 

  Made in Durban Entertainment and Media

  Jan 2024 - now

  Communications Specialist

  My duties as per market description for Made In Durban Entertainment & Media include:- Arranging speaking engagements- Manage internal communications- Writing press releases- Collaborate with the marketing team - Develop effective corporate communication strategies - Manage information -Lead and collaboration of the marketing team - Management and execution of Media Relations (Instagram/Facebook, Twitter, Tiktok & MailChimp) - Conduct extensive media outreach- Develop communications guidelines and brand voice- Coordinate internal and external communication Show less