Rajendra Singh Thakur

Experience

• 

  Cafe Coffee Day

  Feb 2005 - Sept 2010

  Area Manager

  1- Responsible for the complete day to day management of the multiple outlets. 2- Coordinating with different departments like F&B, SCM, Marketing, Audits, Human Resource, and maintenance etc.3- Responsible for the complete business of the multiple cafes, which include sales, F&B costs, staffing, marketing plans, cash etc. 4- Ensuring the smooth and efficient functioning of the restaurant and maintaining the standard of excellence in service. 5 -Responsible for checking the stock level of the cafes and maintaining inventory level of the cafes.6- Taking care of financial discipline of the cafes.7-Tracking and maintaining team performance and grooming team members to give the best service to the customers. 8- Motivate the Managers and team members to work and deliver best customer service during peak hours and festive seasons. Show less

• 

  Pizza Hut

  Sept 2010 - Sept 2012

  Restaurant general manager

  1- Effectively manage a Yum-owned restaurant within the policies and guidelines of the company, ensuring100% customer satisfaction at all times. 2 - Controls day-to-day operations by scheduling manpower, ordering food and supplies, and developing the restaurant team.3-Controls profit & loss, by following cash control/security procedures, maintaining inventory,managing labor, reviewing financial reports, and taking appropriate actions .4- Interviews and hires team members, conducts performance appraisals, takes discipline action,motivates and train the teams. 5- Ensures maintenance of equipment, facility, and grounds through the use of a preventativemaintenance program.6- Ensures food quality and 100% customer satisfaction.7- Ensures complete and timely execution of corporate & local marketing programs.8-Ensures a safe working and customer experience environment by facilitating safe work behaviors of the team. Show less

• 

  SECRET RECIPE RESTAURANT LTD

  Sept 2012 - Sept 2014

  Restaurant Manager

  1- Maintaining high standards of quality control, hygiene, and health and safety.2- Taking responsibility for the business performance of the restaurant.3- Analyzing and planning restaurant sales levels and profitability.4- Organizing marketing activities, such as promotional events and discount schemes.5- Preparing reports at the end of the shift/week, including staff control, food control and sales.6- Creating and executing plans for department sales, profit and staff development.7- Setting budgets and/or agreeing them with senior management.8- Planning and coordinating menus.9- Coordinating the entire operation of the restaurant during scheduled shifts. Show less

• 

  KA Hospitality Pvt. Ltd

  Sept 2014 - Jan 2015

  Head of Operations

  1- Ensure that all food and products are consistently prepared and served according to the restaurant’s recipes, portioning, cooking, and serving standards. 2- Ensure that all guests feel welcome and are given attentive, friendly, and courteous service at all times. 3- Achieve company objectives in sales, service, quality, appearance of facility, sanitation, and cleanliness through training of employees and by creating a positive and productive working environment. 4- Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures. 5- Ensure that all guests feel welcome and are given attentive, friendly, and courteous service at all times. Show less

• 

  SPI Cinemas Private Limited

  Jan 2017 - now

  General Manager